MICHELLE B. PALMER
Gaithersburg,MD
Summary
Accomplished Office Manager with a proven track record at Thompson Tax Associates, Inc., excelling in customer service and office administration. Expert in streamlining operations, enhancing organizational efficiency, and reducing costs through meticulous budget management. Skilled in MS Office and adept at fostering harmonious workplace relationships, demonstrating exceptional multi-tasking and interpersonal abilities.
Overview
18
18
years of professional experience
Work History
Office Manager
6 Accounting, LLC
06.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Office Manager
Thompson Tax Associates, Inc.
10.2006 - 06.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DC06.1988
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Administrative Support
- Clerical Support
- Mail handling
- Inventory Control
- MS Office
- Hiring and Training
Timeline
Office Manager
6 Accounting, LLC
06.2023 - Current
Office Manager
Thompson Tax Associates, Inc.
10.2006 - 06.2023
High School Diploma -
Theodore Roosevelt High School