Michelle Bradford
Collierville,TN
Summary
Diligent Childcare Director with 10 years of experience directing activities, curriculum and caring for children in a Christian childcare facility.
Overview
16
16
years of professional experience
Work History
Preschool STEM Teacher
Germantown Baptist Church Learning Center
Germantown, TN
08.2023 - Current
- Increased classroom engagement through the incorporation of hands-on, inquiry-based activities in lesson plans.
- Developed strong relationships with students by fostering a positive and supportive learning environment.
- Demonstrated positive and effective classroom management skills.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Devised and implemented classroom management strategies, maintaining safe and pleasant learning environment.
Call Center Customer Service Representative
Med Link MD
Collierville, TN
09.2016 - Current
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Preschool Director
Germantown Church Of Christ
Germantown, TN
05.2014 - 05.2023
- Hired and trained new preschool employees.
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
Preschool Teacher
Germantown Church Of Christ
Germantown, TN
09.2009 - 05.2014
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
None - Early Childhood Education
University of Memphis
Memphis, TNHigh School Diploma -
Rossville Academy
Rossville, TN05.1985
Skills
- Customer Satisfaction
- Customer Support
- Complaint Resolution
- Parent and Student Communication
- Teaching
- Faculty Collaboration
- Group and Individual Instruction
- Supervising Classroom Activities
- Activity Demonstrations
- Communicating with Parents and Teachers
- Safety Monitoring and Management
Timeline
Preschool STEM Teacher
Germantown Baptist Church Learning Center
08.2023 - Current
Call Center Customer Service Representative
Med Link MD
09.2016 - Current
Preschool Director
Germantown Church Of Christ
05.2014 - 05.2023
Preschool Teacher
Germantown Church Of Christ
09.2009 - 05.2014
None - Early Childhood Education
University of Memphis
High School Diploma -
Rossville Academy