Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

Betty Michelle Wilder

Fernandina Beach

Summary

Dynamic professional with extensive experience at Savage Services, excelling in customer service and data entry. Proven ability to enhance office efficiency through effective communication and meticulous document management. Adept at utilizing Microsoft Excel for report generation, ensuring accuracy and compliance in all tasks while fostering teamwork and collaboration.

Overview

33
33
years of professional experience

Work History

Interchange Clerk

Savage Services
06.2017 - Current
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Entered data into computer systems accurately and efficiently.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered customer inquiries via phone and email.
  • Organized and maintained filing systems for confidential documents.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Provided excellent customer service to ensure satisfaction.
  • Performed data entry tasks to update customer accounts records.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.

Documentation Entry Clerk

Hamburg SUD
12.2014 - 06.2017
  • Prepare and input bill of lading accurately and efficiently.
  • Review email requests for validity and approval if required.
  • Process formal Correction Notices within a 48 hour deadline.
  • Provide week-ending statistics to Documentation Manager.
  • Prepare and present weekly manifest for export shipments.
  • Prepare weekly billings for stateside detention and destination demurrage.
  • Provide BL invoice copy to the Collections department for proper credit review.
  • Work closely with supporting departments to ensure proper rate usage and analyze any discrepancies internally and/or externally.

Documentation Entry Clerk

Crowley Liner Serves
08.1992 - 12.2014
  • Prepare weekly bill of lading for export shipments; responsible for 7 vessel sailing per week.
  • Monitor vessel bill of lading production to insure workflow is completed to meet manifest timetable.
  • Prepare various audit reports and edit checks to insure all containers have been manifested and accounting data records are transferred to appropriate systems.
  • Prepare Customs Border Protection outward foreign manifest compliant to government filing regulation deadlines.
  • Prepare and input bill of lading accurately and efficiently.
  • Generate reports to verify that all shipping instructions have been received against booked containers and contact shippers where necessary.

Education

High School Diploma -

Fernandina Beach High School
Fernandina Beach, Florida
01.1985

Skills

  • Customer Service
  • Communication
  • Typing
  • Clerical Duties
  • Filing
  • Copier
  • Scanner
  • Printer
  • Fax
  • Multi-line Phone System
  • Teamwork
  • Confidentiality
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Lawson System
  • Doc Decos System
  • Data entry
  • Document management
  • Customer service
  • Office administration
  • Email communication
  • Report generation
  • Team collaboration
  • Time management
  • Attention to detail
  • Effective communication
  • Database entry
  • Driver communications

Training

  • Hazmat
  • Knowledge of Export Tariff Rules and Regulations
  • International Maritime Dangerous Goods & Security Compliance
  • Basic Awareness Training / Amendment 37

References

  • Karen Miller, 96180 Durden Road, Yulee, FL, 32097, (904) 753-1622, 25
  • Rhonda Farham, 962 Renee Drive, Jacksonville, FL, 32218, (904) 307-0642, 22
  • Mark Skipper, Crews Road, Yulee, FL, 32097, (904) 335-7502, 21

Timeline

Interchange Clerk

Savage Services
06.2017 - Current

Documentation Entry Clerk

Hamburg SUD
12.2014 - 06.2017

Documentation Entry Clerk

Crowley Liner Serves
08.1992 - 12.2014

High School Diploma -

Fernandina Beach High School

Similar Profiles

CREATE PROFILE
Betty Michelle Wilder