Michelle Brady
Lexington,KY
Summary
Results-oriented professional with exceptional analytical and organizational skills. Highly effective with a proven track record of high sales and customer service achievements. Comprehensive background in managing and budgeting funds with a record of exceeding financial and service objectives. Possess a demonstrated ability to conceptualize strategies and implement successful marketing campaigns. Skilled at relationship building,presentations and negotiations. Extremely disciplined in remote environment.
Overview
24
24
years of professional experience
Work History
Home Health Coordinator
HCA
12.2021 - Current
- Promote Home Health services to Physicians, Nurses, Referral coordinators and Social workers in the hospital, rehabilitation and physician offices where patients may need home health services.
- Currently exceeding sales quotas that have been set by HCA.
- Accountable for 80+ existing accounts while continuing to develop new business accounts.
- Manage and extensive client pipeline while following up with patients during and after discharge.
- Develop action plans that led to obtaining access to hard to access offices.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Utilize RSL software to track and analyze patient data.
Senior Care Advisor
Amada Senior Care
03.2020 - 11.2021
- Converted 62 new customer prospects into new clients.
- Increased the hours for the office by 1,552 during my tenure at Amada Senior Care.
- Maintained a high-volume workload within a fast-paced environment and consistently met performance benchmarks.
- Provided detailed monthly departmental reports and updates to senior management.
- Developed strong relationships with community resources to better serve client needs and provide seamless care transitions.
Senior Client Relationship Manager
Family Choice Home Care
01.2018 - 03.2020
- Increased hours year over year 2017-2018 by 68%, 2018-2019 by 71%.
- Generated new business by promoting Family Choice as a premiere caregiving agency for family's that needed help with loved ones in the home.
- Cultivated impactful relationships with customers and increased hours by helping families navigate the services offered in the senior care community.
- De-escalated problematic customer concerns by maintaining a calm, friendly demeanor by active listening and providing solutions.
- Achieved top satisfaction and retention of clients on a consistent basis.
Senior Pharmaceutical Sales Representative
Ashfield Healthcare
09.2015 - 01.2018
- Managed visits to physician offices to assess needs of patients to demonstrate our products and provided a solution to patients that had COPD and how our product was different.
- Shared key features and benefits of Stiolto Respimat resulting in Q4 2015 to 121% to goal.
- Called on key physicians such as: Pulmonologists, Internal medicine and Family practice to build brand preference for the product I was promoting.
- Used consultative sales approach to understand and meet customer needs.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Achieved top-ranking sales performance by leveraging data-driven insights into actionable plans tailored towards specific target segments.
Sales and Marketing Coordinator
Brookdale Senior Living
10.2011 - 08.2015
- New sales and marketing coordinator position focusing on new referrals, retention for referrals and move-ins to the Brookdale Community.
- Increased outside referrals 2012-2015 from 4-79 by focusing on campus events, coordination with referral sources, networking, health fairs, church ministries and community events.
- Identified family needs to deliver relevant solutions for loved ones moving into the community.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Increased sales revenue by developing and implementing targeted marketing strategies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Pharmaceutical Sales Representative
Professional Detailing Incorporated
02.2000 - 09.2011
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Exceeded sales targets consistently through effective territory management and strategic planning.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used tablet to maintain company database with essential account and sales information.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
Education
BBA - Sales And Marketing Education
Eastern Kentucky University
Richmond, KY12.1991
Skills
- Strong proficiency with PC, Microsoft Office applications and Sales Force system
- Self-motivated
- Problem-solving skills
- Leadership/communication skills
- Collaboration skills
- Time Management skills
- Customer-oriented
- Sales Management
- Sales Support
- Outside Sales
- HIPAA Compliance
Timeline
Home Health Coordinator
HCA
12.2021 - Current
Senior Care Advisor
Amada Senior Care
03.2020 - 11.2021
Senior Client Relationship Manager
Family Choice Home Care
01.2018 - 03.2020
Senior Pharmaceutical Sales Representative
Ashfield Healthcare
09.2015 - 01.2018
Sales and Marketing Coordinator
Brookdale Senior Living
10.2011 - 08.2015
Pharmaceutical Sales Representative
Professional Detailing Incorporated
02.2000 - 09.2011
BBA - Sales And Marketing Education
Eastern Kentucky University