Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Brandenburg

Kennewick,WA

Summary

As a dependable, timely, and approachable self-starter, I am in pursuit of a career that provides opportunities for advancement. My professional strengths include customer relations, de-escalation techniques, time management, meticulous attention to detail, precise record-keeping, efficient rent collection, and financial reconciliation.

Overview

10
10
years of professional experience

Work History

Property Manager / Self Storage Specialist.

Storelocal Storage
Pasco, WA
05.2021 - Current
  • Prepare lease agreements and other related documents, ensuring they are filled out correctly and all information is up to date. Upload documents to tenant's account.
  • Maintain accurate records of financial transactions, including rent collections, security deposits, and merchandise sales.
  • Keep accurate records by noting accounts with any interaction with tenants.
  • Process evictions and prepare delinquent units for public auction when necessary, in accordance with state laws and company procedures.
  • Keep all records/information strictly confidential.
  • Monitor market trends to ensure competitive pricing.
  • Handle tenant complaints, showing empathy and compassion, while keeping control of the situation.
  • Meet with prospective tenants, show the property, and assess their needs in order to find the right-sized unit within their budget.
  • Develop and maintain strong working relationships with current tenants, as well as potential tenants.
  • Built relationships with service vendors and submitted associated billing statements.
  • Issue non-payment notices to delinquent tenants in accordance with their lease, county, and state regulations.
  • Reconcile the daily cash drawer.
  • Property upkeep and maintenance.
  • Create purchase orders.
  • Keep complete records of all purchases made on the company credit card and reconcile monthly.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assist all tenants and guests in a timely manner.
  • Manage the front desk operations, including greeting visitors, answering questions, updating payment information, intent to vacate notices, etc.
  • Monitor payments due from tenants, and promptly contact tenants with payments past due.
  • Implement and maintain company protocols to facilitate smooth daily activities.
  • Manage the office budget used for office supply inventory, cleaning supplies, maintenance, postage, and some vendor services.

Ticketing & Gate Agent

Alaska Airlines
Pasco, WA
12.2020 - 04.2022
  • Provided assistance with ticketing, baggage handling, and boarding procedures.
  • Assigned seating to passengers based on availability and preferences.
  • Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
  • Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
  • Verified identification of travelers before allowing them to board the plane.
  • Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
  • Coordinated with ground staff to ensure smooth loading of luggage onto the aircrafts cargo hold.
  • Assisted disabled passengers or those requiring special attention during their travel experience.
  • Conducted security checks at gates according to TSA guidelines.
  • Notified appropriate personnel when suspicious items were found in carry-on luggage or on persons attempting entry into secure areas.
  • Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.

Equine Marketing, Sales and Training

2 Foote farms
Kennewick, WA
04.2015 - 01.2022
  • Developed and implemented individualized training plans for horses of varying ages, breeds, and experience levels.
  • Facilitated regular meetings between clients and veterinarians to ensure optimal healthcare.
  • Trained and rode horses across wide age range and exhibited excellent horse handling skills.
  • Reported to trainer on horse's progress and performance and discussed each horse's fitness or training concerns.
  • Provided hands-on instruction in basic equine skills such as grooming, tacking up, lunging, and riding.
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Created sales ads to promote the horses in the most pleasing way possible, while creating an informative ad that highlighted important information pertaining to each horse.
  • Scheduled times with prospective buyers to show them the horses that best fit their individual needs and budgets.

Education

High School Diploma -

Riverview High School
Kennewick, WA
06-1995

Skills

  • Proficient with the most commonly used computer programs: Windows 365, Outlook, Sharepoint, Excell, Microsoft office & Teams As well as property management software Hummingbird and SSM
  • Tenant relations
  • Lease administration
  • Vendor Management
  • Maintenance Scheduling
  • Landscaping and grounds maintenance
  • Eviction notices
  • Rent collection
  • Administrative Support
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Staff Management
  • Adaptable
  • Payment Collection
  • Preventive Maintenance

References

References available upon request.

Timeline

Property Manager / Self Storage Specialist.

Storelocal Storage
05.2021 - Current

Ticketing & Gate Agent

Alaska Airlines
12.2020 - 04.2022

Equine Marketing, Sales and Training

2 Foote farms
04.2015 - 01.2022

High School Diploma -

Riverview High School

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Michelle Brandenburg