Summary
Overview
Work History
Education
Skills
References
Software
Work Preference
Work Availability
Languages
Timeline
AssistantManager

Michelle Brandenburg

Kennewick,WA

Summary

Exceptional goal-oriented professional with excellent time management and problem-solving skills. Proven track record of reliability and adaptability, with an excellent capacity to learn and apply new skills. High attention to detail allows me to successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

23
23
years of professional experience

Work History

Property Manager & Storage Specialist

Storelocal Self-Storage
05.2022 - 09.2024
  • Comfortable using most common Microsoft office software as well as SSM (self- storage management) & Hummingbird software programs.
  • Process tenant's payments inputting payment info into system.
  • Make daily collection calls and payment arrangements for past due tenants.
  • Recording all call info into the system as a record of contact.
  • Input new tenant data into computer accurately and prepare rental agreements and contracts.
  • Review lease agreement and rules and regulations of the property with new tenants upon signing of lease.
  • Upload all necessary documents to a facility shared drive.
  • Open/close procedures including reconciling cash drawer, securing office/property.
  • Daily property checks and tenant lock checks insuring units are secured.
  • Answer phones and assist as needed.
  • Check and respond to all emails.
  • Maintain property and look for any maintenance issues needing repairs.
  • Schedule vendors as needed for tasks such as repairs, painting etc.
  • Create purchase orders for office supplies/maintenance items needed.
  • Adhere to all state laws and regulations regarding public storage.
  • Inventory units to prepare for public online auction and complete all necessary paperwork pre-auction and post auction sale.
  • Promote property to bring in new tenants with various 'move-in' specials.
  • Keep all tenant records and payment methods up to date.
  • Confirm reservations to potential new customers and assist as needed.
  • Enhanced tenant satisfaction by promptly addressing concerns, assisting as needed and calling in repairmen, and other support services when necessary.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both property owner and tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Horse Training, Sales & Marketing

2 FOOTE FARM
04.2010 - 04.2024
  • Work with horses needing a varying degree of training
  • Discuss and implement a plan with the horse owner on training plan and price point
  • Prepare horses brought to me to be marketed for sale
  • Take photographs, videos and edit as needed
  • Create an eye catching, informative and memorable add that has all pertinent information
  • Set up appointments with prospective buyers
  • Meet, show and answer any questions prospective buyers have re: the horse
  • Fill out bill of sale, owner transfer papers and brand inspection papers as needed

Ticketing agent

Horizon Air
02.2022 - 05.2022
  • Plan routes, itineraries, and accommodation details, and compute fares and fees utilizing airline software program, rate book and sister airlines
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies on various subjects
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
  • Confer with customers to determine their service requirements and travel preferences
  • Examine passenger documentation to determine destinations and to assign boarding passes
  • Provide boarding or disembarking assistance to passengers needing special assistance
  • Trace lost, delayed, or misdirected baggage for customers
  • Announce arrival and departure information, using public address systems
  • Keep accurate information and update passenger info if needed prior to entering the TSA
  • KEEP ALL INFORMATION STRICTLY CONFIDENTIAL

In home care companion/aid

SELF / 1099
07.2021 - 02.2022
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Perform healthcare-related tasks, such as monitoring vital signs and sorting weekly medication, under the direction of registered nurses or physiotherapists
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
  • Transport clients to locations outside the home, such as to physicians' offices or on outings
  • Advise clients on issues such as household cleanliness, utilities, hygiene or nutritional concerns
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to whomever oversees the client's needs
  • Assist with dressing, bathing and grooming as needed
  • Assist with transfer from bed to couch, chair or other if needed and as needed
  • Always be professional in every aspect of the job

Assistant Operations Manager

Benton Franklin Humane Society
02.2002 - 10.2008
  • Answer telephones, direct calls, and take accurate messages as needed
  • Operate office machines, such as photocopiers and scanners, facsimile machines, multiline phone system, and personal computers
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Compute, record, and proofread data and other information, such as records or reports
  • Complete work schedules, manage calendars, and arrange appointments
  • Inventory and order materials, supplies, and services
  • Troubleshoot problems involving office equipment, such as computer hardware and software
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
  • Complete and mail bills, contracts, policies, invoices, or checks
  • Process and prepare documents, such as business or government forms and expense reports
  • Train other staff members to perform work activities, such as using computer applications
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes
  • Plan, organize and facilitate annual fundraisers & write grant proposals to bring in much needed revenue
  • Contact new businesses and secure new corporate sponsorships for large events
  • Make weekly appearances on the morning news (Live) for PET of the WEEK
  • Maintain a good relationship with all sponsors, media, and volunteers
  • Oversee a staff of 6 employees and schedule them as needed
  • Oversee the care of the animals at the shelter and see that each animal is vaccinated, microchipped and all records are kept and stored properly for each
  • Clean/sanitize each kennel/cage daily & ensure proper sanitization is occurring to prevent the spread of illness
  • Work closely with the Benton County Court system and Juvenile justice system re: individuals sentenced to court ordered community service hours
  • Track accurate hours and work performed by all community service workers and complete needed paperwork for the proper authority
  • KEEP ALL RECORDS STRICTLY CONFIDENTIAL

Education

High School Diploma -

RIVERVIEW HIGH SCHOOL
Finley, WA
06.1995

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Eviction Procedures
  • Administrative Support
  • Maintenance Scheduling
  • Microsoft Office
  • Skilled multi-tasker
  • Dispute/Conflict resolution
  • Critical Thinking

References

References available upon request

Software

Microsoft 365

Hummingbird

SSM - Self Storage Manager

Outlook

POS

CMR

Microsoft Office

Teams

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementCompany CultureWork-life balance401k matchPaid sick leaveHealthcare benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Property Manager & Storage Specialist

Storelocal Self-Storage
05.2022 - 09.2024

Ticketing agent

Horizon Air
02.2022 - 05.2022

In home care companion/aid

SELF / 1099
07.2021 - 02.2022

Horse Training, Sales & Marketing

2 FOOTE FARM
04.2010 - 04.2024

Assistant Operations Manager

Benton Franklin Humane Society
02.2002 - 10.2008

High School Diploma -

RIVERVIEW HIGH SCHOOL

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Michelle Brandenburg