Michelle Braswell
North Bergen,New Jersey
Summary
Dynamic professional with extensive experience in healthcare administration, notably at Madison Dental Arts. Excelled in patient scheduling, insurance verification, and enhancing patient satisfaction through effective communication and teamwork. Demonstrated proficiency in medical billing and Microsoft Office, significantly improving billing accuracy and financial performance. Skilled in fostering positive patient relations and adept at managing sensitive information with discretion.
Overview
33
33
years of professional experience
Work History
Front Desk Medical Receptionist
Madison Dental Arts
10.2021 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Obtained payments from patients and scanned identification and insurance cards.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered phone calls and messages for 4-physician Dental facility, scheduling appointments, and handling patient inquiries.
Medical Biller
34th Street Dental
08.2011 - 09.2021
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
Insurance Customer Service Representative
Blue Cross and Blue Shield
04.1992 - 07.2021
- Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Education
High School Diploma -
Boys & Girls High School
Brooklyn, NY05-1987
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- Payment Collection
- Office Administration
- Medical Billing
- Microsoft Office
- Medical Coding
- Patient Relations
- Data Entry Software ( Dentrix , Eagle Soft )
- Collaboration and Teamwork
Accomplishments
- Documented and resolved claims which led to payments .
- Achieved making insurance form with detail codes we should ask for when verifying information through effectively helping with having these procurers done.
Timeline
Front Desk Medical Receptionist
Madison Dental Arts
10.2021 - 10.2024
Medical Biller
34th Street Dental
08.2011 - 09.2021
Insurance Customer Service Representative
Blue Cross and Blue Shield
04.1992 - 07.2021
High School Diploma -
Boys & Girls High School
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