Michelle Brecke
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Thinks outside the box. Focus on building synergy and meeting individual needs to succeed as a team. Excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Lead
Zurich NA
07.2022 - Current
- Designed strategic plan for training new team members to to support future new hire development and reduce strain on peer-to-peer trainers.
- Devised and implemented processes and procedures to streamline operations, which resulted in approximately 120 hours of time saved.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills, which has lead to a 50% reduction in turn-around times.
- Established team synergy by creating open communication channels, and modeling authenticity, trust, and support, to increase retention and engagement.
Licensing Administrator I and II
Rural Community Insurance Services
10.2016 - 07.2022
- Completed peer-to-peer training and mentored new hires, resulting in stronger staff development and increased productivity.
- Responded to requests for information from internal and external parties to provide support services.
- Stayed up-to-date on federal and state laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry, document management, and generated reports within set expectations to meet the teams high standards and employee licensing needs.
- Identified issues, analyzed information and provided solutions to problems.
Managed Resource for Securities Operations Team
Wells Fargo
03.2016 - 10.2016
- Assessed and labeled incoming documents and certificates quickly and accurately
- Utilized the systems SunStar and IRIS to analyze and process transactions
- Worked independently and with team members to problem solve complex customer and operational issues.
Assistant Manager and Caregiver
Rakhma
05.2014 - 01.2016
- Assisted in the daily running of a facility with 15 staff members and 15 residents.
- Implemented systems to enforce facility policies.
- Created and revised staff schedule to ensure maximum shift coverage.
- Trained incoming staff in facility procedures and policies to maintain high quality care.
Education
Bachelor of Arts in Psychology -
University of Minnesota – Twin Cities
Minneapolis, MN12.2013
Skills
- State and Federal Regulatory Compliance
- Quality Control
- Performance Improvement
- Production Monitoring
- Staff Training and Mentoring
- Problem-Solving
- Strategic and Analytical Thinking
- SMART Goal Setting
- Knowledgeable in iSeries, CIMax, and Cognos
- Knowledgeable in RCIS CAAS Business Rules
Affiliations
- Securities & Insurance Licensing Association
- Association of Professional Insurance Women
Timeline
Team Lead
Zurich NA
07.2022 - Current
Licensing Administrator I and II
Rural Community Insurance Services
10.2016 - 07.2022
Managed Resource for Securities Operations Team
Wells Fargo
03.2016 - 10.2016
Assistant Manager and Caregiver
Rakhma
05.2014 - 01.2016
Bachelor of Arts in Psychology -
University of Minnesota – Twin Cities