Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Michelle Breitenberg

Michelle Breitenberg

Hot Springs,AR

Summary

I am seeking a stable, challenging and long term position where I can utilize all my skills and experience.

Overview

20
20
years of professional experience

Work History

Compliance

COMPACT Family Services
Hot Springs, AR
08.2021 - Current
  • Assist Case Managers by maintaining resident files by filing in resident binders, uploading documentation and monitoring compliance of files
  • Monitor due dates
  • And communicate upcoming deadlines
  • Admit resident paperwork, discharge residents from care
  • Verify CM paperwork is complete and in compliance before filing/uploading
  • Verify weekly face-to-face meetings, team meetings, etc
  • Are completed as assigned to
  • CMs
  • Audit resident and case manager caseloads on a monthly basis, Maintain cottage State Compliance notebooks and cottage inspections; maintain all the campuses inspections
  • Create training certificates, input training into electronic records, and monitor CEUs for yearly compliance for all staff
  • Organize and maintain archive/file room and any others tasks assigned.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Coordinated technical training and personal development classes for staff members.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Prepared and submitted regulatory filings in timely manner.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Maintained up-to-date knowledge of applicable laws and regulations.

Human Resource Coordinator

COMPACT Family Services
Hot Springs, AR
07.2022 - 01.2023
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Coordinated and administered employee health insurance and retirement plans.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Recruited top talent to maximize profitability.

Customer / Medical Service Representative

Care IV Home Health
Hot Springs, AR
09.2020 - 08.2021
  • By maintaining staff files by filing into staff binders, monitoring due dates including but, not limited to Orientation paperwork, performance reviews and job descriptions
  • This includes collecting payroll and benefits paperwork, such as W-4s, I-9s, direct deposit forms, prepare orientation packets, employee policy manuals
  • Prepare and Enter Background checks for potential employees, follow up on results.Create a positive working environment and positive employee relationships, Answers multi-line phone, Routes calls to various personnel, Clinical paperwork support, scanning notes and documentation into the system, faxing 485s doctor's orders, and other documents to physicians, tracking turn around time for signatures in timely manner, and other clinical paperwork support duties as assigned, Follow up calls to doctor's offices for clinical documentation, faxes and any other duties as assigned.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Medical Receptionist

Dr Bray Family Medicine
Arkadelphia , AR
08.2018 - 02.2019
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Researched and resolved medical record discrepancies.
  • Scanned and uploaded medical records into electronic medical records system.
  • Sorted and distributed incoming and outgoing medical records.
  • Tracked and monitored requests for medical records release.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Input data into computer programs and filing systems.

Education

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National Park Community College
December 1994

GED - undefined

Arkadelphia High School
1990

Skills

  • EMR Systems (AS400, ER, ATHENA and many others)
  • Auditing /Analyzing
  • Computer/Data Entry/Multi-line telephone
  • Insurance Verification/Medicaid eligibility
  • Medical Office Experience
  • Scheduling
  • Microsoft Office /Word/Excel
  • Referral Processing
  • Clinical experience
  • Clerical Experience
  • Administrative Assistant
  • Office Management Experience
  • Compliance Issues
  • Administrative Duties
  • Microsoft Excel
  • Audit Compliance
  • Compliance Requirements
  • Compliance Monitoring
  • Customer Satisfaction
  • Customer Contact
  • File Management
  • Regulatory Requirements
  • Document Review
  • Audit Documentation
  • Privacy and Confidentiality

Timeline

Human Resource Coordinator

COMPACT Family Services
07.2022 - 01.2023

Compliance

COMPACT Family Services
08.2021 - Current

Customer / Medical Service Representative

Care IV Home Health
09.2020 - 08.2021

Medical Receptionist

Dr Bray Family Medicine
08.2018 - 02.2019

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National Park Community College

GED - undefined

Arkadelphia High School

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Michelle Breitenberg