Summary
Overview
Work History
Education
Skills
Driver of the Month (2x by Amazon, 2x by PPLA) | January 2025 | Amazon
Timeline
Generic

Michelle Brewer

Flowery Branch,GA

Summary

Dedicated and versatile professional with 15 years of experience in customer service and team management across various industries, including food service and logistics. Proven track record in training developing staff, enhancing operational efficiency, and delivering exceptional service. Holds a Food Handler Certification and a Bartender License, with strong skills in sales, cash handling, and food safety. Seeking to leverage diverse experience in a dynamic emergency dispatch role. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Delivery Driver/Dispatcher

Amazon
06.2023 - Current
  • Adhered to all traffic laws and regulations while operating company vehicles
  • Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
  • Delivered packages and goods to customers in a timely and efficient manner
  • Maintained a clean driving record throughout employment tenure
  • Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
  • Cultivated positive relationships with regular customers through friendly interactions

Amazon Delivery Driver

PLO Logistics, LLC
10.2022 - 06.2023
  • Transferred to another company, closer to home.

Store Manager

Texas Roadhouse
09.2021 - 09.2022
  • Bar Manager/ Bar Shifts (Flip Flopped in between when needed)
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Developed and executed marketing campaigns to increase brand awareness and attract new customers
  • Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment

Cashier/Sales Associate

RaceTrac Petroleum, Inc.
04.2021 - 10.2021
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Housekeeper

ecomaids of Suwanee-Alpharetta-Cumming
03.2021 - 07.2021
  • Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
  • Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
  • Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

Bartender

Texas Roadhouse
02.2020 - 06.2021

Cashier/Customer Service

Jax Fine Wines & Spirits
02.2020 - 03.2021
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Suggested alternative products when requested items were out of stock
  • Assisted in inventory management by monitoring stock levels at the checkout counter
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

Cook/Prep

Zaxby's
02.2019 - 01.2020
  • Followed recipes and portion control guidelines to consistently deliver delicious meals
  • Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
  • Maintained a clean and organized work area, adhering to sanitation regulations

Training Manager

Zaxby's
12.2016 - 11.2018
  • Led a team of XX trainers to deliver engaging and interactive training sessions to employees at all levels
  • Developed career development paths for employees by identifying relevant skills enhancement opportunities within the organization or externally
  • Created interactive simulations or role-playing exercises to enhance practical application of learned skills in real-life scenarios

Administrative Assistant/Receptionist

My Mercedes and Bimmer Place
10.2017 - 01.2018
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
  • Coordinated and organized company events, including conferences, seminars, and team-building activities
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip

Education

High school or equivalent - General Studies

West Hall High School
Oakwood, GA
05.2010

Skills

  • Sales
  • Time Management
  • Punctual and Reliable
  • Food Safety
  • POS
  • Front desk
  • Cash Handling
  • Customer Service
  • Microsoft Word
  • Store management
  • Veterinary Experience
  • Restaurant Experience
  • Bartending
  • Delivery Driver Experience

Driver of the Month (2x by Amazon, 2x by PPLA) | January 2025 | Amazon

I was acknowledged as Top Driver from Amazon the Month of January 2025 and in 2024, as well as from my DSP Owner 2x in 2024. Then I was shortly promoted to Operations dispatching over 25 employees at a time. 

Timeline

Delivery Driver/Dispatcher

Amazon
06.2023 - Current

Amazon Delivery Driver

PLO Logistics, LLC
10.2022 - 06.2023

Store Manager

Texas Roadhouse
09.2021 - 09.2022

Cashier/Sales Associate

RaceTrac Petroleum, Inc.
04.2021 - 10.2021

Housekeeper

ecomaids of Suwanee-Alpharetta-Cumming
03.2021 - 07.2021

Bartender

Texas Roadhouse
02.2020 - 06.2021

Cashier/Customer Service

Jax Fine Wines & Spirits
02.2020 - 03.2021

Cook/Prep

Zaxby's
02.2019 - 01.2020

Administrative Assistant/Receptionist

My Mercedes and Bimmer Place
10.2017 - 01.2018

Training Manager

Zaxby's
12.2016 - 11.2018

High school or equivalent - General Studies

West Hall High School

Similar Profiles

CREATE PROFILE