Authorized to work in the US for any employer. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Michelle Bridges
Sugar Land,TX
Summary
Overview
18
years of professional experience
Work History
Kazahs Emergency Shelter
Case Manager and Director of Operations (Intern)
08.2022 - Current
Job overview
- Serve as a client advocate to support, guide, and coordinate care for residents
- Facilitate group and individual counseling sessions
- Identify the needs of facility
- Conduct interviews, onboarding, and off-boarding
- Design and conduct surveys, analyze the data, and implement plans
- Conduct resident intake, assessments, and close resident files after discharge.
Lowe's Home Improvement
Operations Manager
04.2018 - 11.2021
Job overview
- Analyze and improve organizational processes
- Manage flow of products both in and out
- Conduct safety walks and ensure all OSHA standards and requirements are enforced and met
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
IRS ProSolver
Office Administrator
12.2019 - 06.2020
Job overview
- Serve customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Data entry, file maintenance, and all other basic office tasks.
Lowe's Home Improvement
Commercial Sales Specialist
01.2008 - 04.2018
Job overview
- Develop and implement sales strategies, negotiate contracts, and provide excellent customer service
- Conduct presentations and on-site consultations
- Dispatch contractors and oversee installation services
- Develop and maintain guest relations.
- Developed and maintained courteous and effective working relationships.
- Monitored company inventory to keep stock levels and databases updated.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Aramark
Bar manager
05.2009 - 10.2015
Job overview
- Work directly alongside staff, taking legal responsibility, ensuring safety and health rules, performing inventory controls, and handling customer complaints
- Prepare menu items and serve guests as needed.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Education
Texas Southern University
Bachelor of Arts from Social Work
University Overview
Houston Community College
AA from Sociology
University Overview
Skills
- Training Initiatives
- Staff Management
- Motivational Leadership
- Managing Operations and Efficiency
- Operational Standards
- Managing Employee Relations
- Operational Efficiency
- Employee Coaching and Motivation
- Administration and Reporting
- Customer Interaction
- Overseeing Employees
- Operational Procedures
- Case Management Tracking
- Stakeholder Collaboration
- Social Work
- Program Development
- Verbal and Written Communication
- Group Therapy
- Family Education Programs
- Crisis Intervention
- Conflict Resolution
- Records Management
- Treatment Planning
- Community Outreach
- Intervention Plans
- Interdisciplinary Collaboration
- Presenting at Conferences
- Clients Rights
- Data Entry and Analysis
- MS Office
- Case Notes
- Multitasking and Organization
- Progress Recording
- Trauma-Informed Care
- Presenting Cases
Affiliations
Affiliations
- National Association of Social Workers
- The National Society of Leadership and Success
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Case Manager and Director of Operations (Intern)
Kazahs Emergency Shelter
08.2022 - Current
Office Administrator
IRS ProSolver
12.2019 - 06.2020
Operations Manager
Lowe's Home Improvement
04.2018 - 11.2021
Bar manager
Aramark
05.2009 - 10.2015
Commercial Sales Specialist
Lowe's Home Improvement
01.2008 - 04.2018
Texas Southern University
Bachelor of Arts from Social Work
Houston Community College
AA from Sociology