Michelle Bridges

Wendy's — General Manager
Lithonia, GA | 06/2023 – 02/2024

• Directed daily operations of the restaurant ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, and employee supervision.
• Improved overall customer satisfaction by strategically managing team performance and providing exceptional service.
• Implemented cost-control measures to reduce expenses and increase profitability.
• Led the training and development of staff to ensure a high level of efficiency and quality in service.

Wendy's — Assistant General Manager
Lithonia, GA | 08/2022 – 06/2023

• Assisted the General Manager in managing the operations and staff of the restaurant, including the execution of all company policies, procedures, programs, and systems.
• Ensured a high quality of ingredients and food preparation by overseeing all kitchen operations.
• Coordinated with the management team to develop marketing strategies and implement sales promotions.
• Maintained high standards of cleanliness and sanitation.

Wendy's — Restaurant Manager
Lithonia, GA | 10/2021 – 08/2022

• Managed overall operations of the restaurant including customer service, administration, and sales.
• Handled team management, scheduling, performance monitoring, and conflict resolution.
• Enhanced staff productivity through the implementation of an effective training and incentive program.
• Ensured compliance with health and safety regulations.

• Supported store manager in day-to-day operations of the restaurant.
• Played a key role in the training and development of team members.
• Ensured that all food and products were consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Aided in the management of inventory levels through precise ordering and stock management.

• Managed nightly operations of the restaurant, focusing on optimizing staff performance and improving service response times.
• Administered closing duties, including cash handling and securing the facility.
• Conducted nightly audits and managed staff, ensuring adherence to health and safety regulations.
• Collaborated with daytime management to ensure a smooth transition and consistency in restaurant operations.

• Supervised a diverse team to ensure effective operational flow during shifts.
• Managed financial transactions and responsible for the reconciliation of cash drawers.
• Scheduled staff shifts and managed employee performance.
• Maintained high levels of customer satisfaction through excellence in service.