Michelle Briggs-McIntosh
Noblesville,IN
Summary
Adept at enhancing guest experiences, I leveraged strong communication and POS system operations at Sullivan's Steakhouse to elevate service standards. By focusing on exceptional customer service and fine dining etiquette, I contributed to significant team performance improvements and increased loyalty program membership, showcasing my ability to drive results and foster customer satisfaction. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Fine Dining Server
Sullivan's Steakhouse
02.2017 - 09.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Promoted restaurant's loyalty program, increasing membership and repeat business.
- Implemented feedback from guest surveys to refine service approaches, resulting in higher repeat visitation rates.
Server
O'Charley's Restaurant & Bar
10.2014 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Snider High School
Fort Wayne, IN05.1997
Skills
- POS system operations
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Cash handling proficiency
- Menu Memorization
- Tableside Etiquette
- Sales abilities
- Event service
- Upselling skills
- Fine dining experience
- Personal grooming standards
- Proper table setup
- Staff Training
- Wine Knowledge
- Warm and Friendly
Timeline
Fine Dining Server
Sullivan's Steakhouse
02.2017 - 09.2023
Server
O'Charley's Restaurant & Bar
10.2014 - 01.2017
High School Diploma -
Snider High School
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