Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Briley

Hermosa Beach,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Restaurant Owner/Operator

Roadrunner Dunes Golf Course
12.2021 - 07.2023
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and multiple employees.
  • Managed payroll, daily deposits, and cost controls.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.

Owner/Operator

Desert Divas Cleaning Co
05.2020 - 07.2023
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Completed detailed assessments, effectively implementing comprehensive home consultation process.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Sales Associate

Freeman Motor CO
06.2014 - 12.2019
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Responded to customer enquiries via telephone and email.
  • Completed registration paperwork and sales documentation.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.

Bartender

The Emerald Isle
01.2011 - 03.2014
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Skills

  • Revenue Generation
  • Sales Expertise
  • Hospitality Service Expertise
  • Work Assignments
  • Billing and Payment Processing
  • Staff Supervision
  • Customer Engagement
  • Dining Customer Service
  • Inventory Restocking
  • Customer Relationship Management

Timeline

Restaurant Owner/Operator

Roadrunner Dunes Golf Course
12.2021 - 07.2023

Owner/Operator

Desert Divas Cleaning Co
05.2020 - 07.2023

Sales Associate

Freeman Motor CO
06.2014 - 12.2019

Bartender

The Emerald Isle
01.2011 - 03.2014

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Michelle Briley