Michelle Britt
Columbia,SC
Summary
Knowledgeable Assistant Shop Manager with over 7 years of experience, bringing motivation and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents. Demonstrates positive attitude and readiness to adapt to different situations, hardworking, reliable, highly organized, proactive and team-oriented mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assist Shop Manager
Travel Centers of America
Columbia, SC
02.2017 - Current
- Developed and implemented procedures for the efficient operation of the shop.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Conducted regular inventory counts to ensure accurate inventory records.
- Ensured compliance with all relevant health, safety and security regulations.
- Reviewed financial reports and took corrective action when needed.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Scheduled staff shifts according to business needs.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Answered incoming questions via phone and email discussing availability pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Facilitated prompt resolution of customer problems and complaints.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees with complicated sales, complex issues and difficult customers.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Practical Nursing
Midlands Technical College
West Columbia, SC08-2004
High School Diploma -
Lower Richland High School
Hopkins, SC05-2003
Skills
- Employee Scheduling
- Budget Adherence
- Policy Enforcement
- Employee Motivation
- Employee Management
- Invoicing
- Sales
- Customer Service
- Hiring and Onboarding
- Supervision and training
- Inventory Tracking and Management
- Performance Improvement
- Reliability
- Adaptability and Flexibility
- Team building
- Problem-solving aptitude
- Payroll Administration and Timekeeping
- Self Motivation
Certification
- TIA certification
- DOT certification
References
References available upon request.
Timeline
Assist Shop Manager
Travel Centers of America
02.2017 - Current
Some College (No Degree) - Practical Nursing
Midlands Technical College
High School Diploma -
Lower Richland High School