Michelle Brood

Grooming professional with extensive experience at Petco, specializing in team leadership and customer service. Achieved high client satisfaction through innovative grooming techniques and effective conflict resolution. Expertise in breed-specific styling and grooming equipment maintenance, ensuring animal safety and comfort while building lasting relationships with pet owners.

• Managed financial records, streamlined bookkeeping processes, and optimized cash flow tracking, resulting in improved financial accuracy and reporting efficiency.
• Implemented cost-saving measures and reconciled accounts, leading to reduced errors and enhanced financial transparency for informed decision-making.
• Groomed diverse breeds, ensuring top-notch appearance and health. Implemented innovative techniques, boosting client satisfaction and repeat visits.
• Partnered with veterinarians to address health concerns during grooming. Educated pet owners on proper at-home care, fostering long-term relationships.
• Streamlined grooming processes, reducing wait times and increasing daily appointments.
• Consistently met high standards, earning client trust and referrals.
• Calmed anxious pets, creating stress-free grooming experiences. Mentored junior groomers, sharing best practices and fostering team growth.
• Led grooming salon operations, optimizing staff schedules and maintaining quality standards. Implemented new service offerings, resulting in substantial revenue growth.
• Managed salon budget, reducing operational costs while improving service quality.
• Trained and mentored new groomers, enhancing team skills and customer satisfaction.
• Fostered a positive team environment, improving staff retention. Coordinated with other departments to create cross-promotional opportunities, boosting overall store sales.
• Ensured compliance with safety regulations and grooming standards. Maintained detailed client records, enabling personalized service and building lasting relationships.
• Led store operations, optimizing inventory management and driving sales growth.
• Implemented customer-centric strategies, resulting in improved satisfaction scores.
• Fostered a high-performing team culture through mentorship and training programs.
• Improved employee retention and productivity through effective leadership.
• Spearheaded store operations, driving sales growth and enhancing customer satisfaction.
• Implemented strategic inventory management, boosting efficiency and profitability.
• Developed and executed long-term strategies to position the store for sustained success.
• Anticipated industry shifts, adapting operations to meet evolving customer needs.