Summary
Work History
Education
Skills
Timeline
Generic
Michelle Brooks

Michelle Brooks

Administrative Professional
Camp Hill,PA

Summary

PROFILE SUMMARY Administrative professional with over 10 years experience supporting Human Resources, Accounting, and Finance Teams. Seeking a new administrative opportunity to leverage mastery in business writing, document creation, customer service, telephone etiquette, and reliability to handle multiple projects while communicating effectively with team members and customers. Personable Administrative Professional with a proven history of improving the effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and business writing.

Work History

Administrative Assistant/Office Professional

JFC Global Employment Agency
Camp Hill, PA
11.2023 - Current
  • Researched backlog of 200 background check forms while tracking completion status in database
  • Provided administrative support to HR department with sharp attention to detail and discretion
  • Performed general office duties including but not limited to placing and answering calls, responding to or redirecting emails, composing, preparing, typing and maintaining forms, reports and correspondence
  • Verified employment history of prospective employees via Applicant Tracking System (ATS) and other applications.

Delivery Station Associate

Amazon Warehouse Logistics
Mount Joy, PA
01.2022 - 09.2023
  • Readied customer orders for delivery; sort, scan, and stage packages for last mile delivery
  • Followed established problem-solving protocols for repacking, rescanning & resolving package/delivery issues
  • Processed loose customer items for delivery to customer or return to Fulfillment Center
  • Assisted training department with office tasks, such as printing package sort labels and new hire IDs.

Caregiver/Virtual Learning Coordinator

01.2019 - 01.2022
  • Supported students with digital online delivery of lessons and materials in a home-based learning environment
  • Ensured orderly and fun learning environment with creative strategies focused on keeping learners engaged during lessons
  • Collaborated with school counselor and case manager on IEP and 504 plans to better address learning and behavioral needs
  • Advocated for modifications to lessons for students with special learning needs
  • Monitored students' nutritional and physical health to ensure readiness to learn
  • Gathered a network of professionals to meet students’ various learning, emotional, and mental health needs.
  • Enhanced curriculum quality by collaborating with teachers and administrators to develop instructional materials and lesson plans

Policy Specialist, person

Rite Aid Corporation
Camp Hill, PA
01.2007 - 01.2019
  • Developed, updated, and organized internal files and documents such as handbooks, policies and procedures manuals, policy, and procedure templates
  • Provided policy development expertise on high-profile policy projects from store operations, legal inquiries, external or internal auditors, and Board of Director Committees
  • Spearheaded annual policy review process for Accounting and Finance Department
  • Ushered migration of Accounting Management’s Handbook from paper to digital platform
  • Maintained completeness of policy files, including approvals, reports, audits, and related correspondence
  • Conducted group training sessions for managers in policy and procedure writing
  • Lead Entity Level SOX controls audit team
  • Delegated assignments, supervised workflow
  • Result: 90% submitted ahead of schedule.

Proposal Manager

Rite Aid Health Solutions
01.2006 - 01.2007
  • Promoted to Proposal Manager to support Rite Aid’s PBM, Rite Aid Health Solutions; Managed RFP submission process.

Information Analyst

Compensation Department
01.2004 - 01.2006
  • Created documentation to support associate understanding of human resource programs (policies and procedures, handbooks, performance, and compensation materials.)
  • Partnered with department managers and executives to create new positions, update existing positions, review submissions for grade and title change requests; Revised major Compensation documents from draft stage to CEO approval to Company-wide implementation.

Education

Bachelor of Arts - Communications

Temple University
Philadelphia, PA

Customer Service Skills Certification -

Allison
2022

Mental Health First Aid Certification

WellSpan Health
York, PA
2021

Skills

  • PROFESSIONAL SKILLS
  • Correspondence– Able to efficiently review data & information against established guidelines
  • Communication – High proficiency in relaying ideas and information; engaging people skills
  • File Management –Ensuring completeness of files, file organization, and documentation management
  • Computer Proficiency
  • Microsoft Office/Word, Excel, Outlook, Outlook Calendar, SharePoint, MS Teams, Zoom, Google Workspace, document creation, calendar management
  • TECHNICAL SKILLS
  • MS Windows XP, MS Office Suite (MS Word, PowerPoint, Visio; Excel, Access)
  • Adobe Acrobat Pro, Snag it, Dreamweaver (HTML Editor); Canva Pro
  • MS SharePoint, Outlook, Outlook Calendar, MS Teams
  • Slack, Telegram, Zoom
  • HRIS Applications, Application Tracking Systems (ATS) Frontline/Applitrack, ACT 168 Database
  • Professional telephone demeanor

Timeline

Administrative Assistant/Office Professional

JFC Global Employment Agency
11.2023 - Current

Delivery Station Associate

Amazon Warehouse Logistics
01.2022 - 09.2023

Caregiver/Virtual Learning Coordinator

01.2019 - 01.2022

Policy Specialist, person

Rite Aid Corporation
01.2007 - 01.2019

Proposal Manager

Rite Aid Health Solutions
01.2006 - 01.2007

Information Analyst

Compensation Department
01.2004 - 01.2006

Bachelor of Arts - Communications

Temple University

Customer Service Skills Certification -

Allison

Mental Health First Aid Certification

WellSpan Health

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Michelle BrooksAdministrative Professional