Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Brooks

Lawrenceville,Georgia

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Elderly/Disable - Social Worker

On My Watch
Athens, Georgia
03.2023 - Current
  • Provides specialized case management services aimed at securing the client's overall well-being.
  • Conducts face to face contact with client's.
  • Conducts monthly telephone contact.
  • Make sure that all client's have the appropriate services.
  • Complete client care plans.
  • Complete service waivers as needed.
  • Responds to clients and providers via email and telephone
  • Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
  • Collaborated with family members to provide comprehensive support services to clients.
  • Maintained accurate records of client progress and interactions according to agency standards.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.
  • Participated in professional development activities such as seminars, workshops, trainings.
  • Implemented social service interventions to achieve treatment goals and address client needs.

Underwriter/Investigator - REMOTE

Georgia Department Of Community Affairs
Atlanta, Georgia
01.2022 - 07.2023
  • Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
  • Processing and Underwriting applications for applicants seeking assistance.
  • Accessing and using the online application portal to review applications for rent and utility assistance.
  • Ensuring all required documentation submitted is complete and accurate.
  • Responding to tenants regarding any questions related to eligibility and/or documentation for specific applications.
  • Responding to questions posed by applicants regarding their eligibility, required documentation, and/ or how to complete the application as needed. •
  • Responsible for ensuring any barriers to completing the applications and/or technical issues are promptly reported.
  • Crosscheck income and benefits against available databases.

  • Participated in regular training sessions regarding updates in relevant laws or regulations.
  • Maintained accurate records of all transactions handled by the department.

Foster Care/CPS Assessment Social Worker

Clarke/Dekalb County DFCS
Athens, GA
11.2018 - 11.2021
  • Assesses the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers.
  • Collaborates with law enforcement when children are physically removed from caretakers.
  • Testifies in court as to the level of risk to children placed in the agency’s legal custody.
  • Ensures the children are placed in a safe environment within a short time frame.
  • Is available for on-call scheduling.
  • Engages in required state-wide travel.
  • Conducted comprehensive assessments of child abuse and neglect cases to determine the risk of harm to children.
  • Developed case plans for families in need of services, including referrals to appropriate community resources.
  • Provided crisis intervention services to families in need of immediate assistance.
  • Collaborated with other agencies to ensure coordination of family support services.
  • Conducted home visits and developed safety plans for high-risk families.
  • Facilitated group therapy sessions for parents and guardians on topics such as parenting skills, anger management, substance abuse, and domestic violence prevention.
  • Assisted clients in accessing benefits such as food stamps, housing assistance, employment programs, and medical care.
  • Maintained accurate records regarding client progress within agency database systems.
  • Developed relationships with school personnel to ensure educational stability for children in care.

Residential Manager / Case Manager

Hawthorne Foundation - Psychiatric, Autism
Hawthorne, NY
05.2014 - 01.2018
  • Oversees day to day operations
  • Conduct monthly staff meetings
  • Administrator medication
  • Processing payroll
  • Interview prospective employees
  • Maintain and develop records in accordance with state and federal regulation
  • Conduct staff annual evaluation
  • Maintain medical records and monthly audits
  • Schedule appointments for individuals
  • Ensure all maintenance repairs are handled satisfactory
  • Develop and maintain positive relationships with individuals
  • Respond to individuals needs and concerns
  • Developed and implemented policies and procedures to ensure compliance with local housing regulations.
  • Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
  • Organized events such as community meetings or social activities to foster strong relationships among residents.
  • Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
  • Ensured that all legal documents are properly filed according to established guidelines.
  • Performed administrative tasks such as scheduling appointments or responding emails promptly.

Skills

  • Crisis Intervention
  • Staff Development
  • Data Collection
  • Documentation Review
  • Client Advocacy
  • Safety Planning
  • Resource Navigation
  • Case Documentation
  • Developing Policies
  • Renewing Policies
  • Caseload Management
  • Coverage Determination
  • Application Review
  • Quality Assurance
  • Building Strong Relationships

Timeline

Elderly/Disable - Social Worker

On My Watch
03.2023 - Current

Underwriter/Investigator - REMOTE

Georgia Department Of Community Affairs
01.2022 - 07.2023

Foster Care/CPS Assessment Social Worker

Clarke/Dekalb County DFCS
11.2018 - 11.2021

Residential Manager / Case Manager

Hawthorne Foundation - Psychiatric, Autism
05.2014 - 01.2018

Similar Profiles

CREATE PROFILE
Michelle Brooks