Michelle Brooks
Receptionist/Paraprofessional
Livingston,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Teacher/Teacher's Aide
Great Beginnings
2022.01 - 2024.04
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Receptionist/Paraprofessional
LISD
2016.02 - 2021.08
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Administrative Clerk
University of Texas Medical Branch
2008.04 - 2014.11
- Coordinated all department functions for team of 106 employees
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Managed incoming and outgoing calls for busy Administrative office
- Successfully established effective systems for record retention by creating database for daily correspondence tracking
- Increased meeting efficiency by developing meeting agendas. Handled and processed confidential Client information.
Customer Service/Manager/Pricing Coordinator
Brookshire Brothers
2006.07 - 2008.04
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Cross-trained and provided back-up for other customer service representatives when needed
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance and cleaning
- Designed and suggested new display ideas to improve accessibility to merchandise
- Expressed appreciation and invited customers to return to the store
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Successfully interacted with customers and retail buyers to expedite orders
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Processed and issued money orders for customers
- Compiled weekly monetary reports and records for store managers
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Managed cash stock and inventory balances accurately
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Communicated all merchandise needs or issues to appropriate supervisors
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Processed merchandise returns and exchanges.
Customer Service/Cashier
Kroger
1994.02 - 1996.04
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Organized weekly sales reports for the sales department to track product success
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Guaranteed positive customer experiences and resolved all customer complaints
- Processed and issued money orders for customers
- Compiled weekly monetary reports and records for store managers
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Managed cash stock and inventory balances accurately
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Communicated all merchandise needs or issues to appropriate supervisors
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Processed merchandise returns and exchanges.
Accounts Receivable
Administaff
1988.02 - 1988.11
- Verified details of transactions, including funds received and total account balances
- Suggested process improvements to secure prompt and regular receipts for the organization
- Coded the general ledger and processed vendor invoice payments
- Balanced batch summary reports for verification and approval
- Conducted month-end balance sheet reviews and reconciled any variances
- Researched and resolved billing and invoice problems.
Education
High School Diploma -
New Caney High School
New Caney, Texas 1988.01 -
CDA - Child And Family Development
Angelina College
Lufkin, TX 2001.05 -
Skills
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player
Opening/closing procedures
Timeline
Teacher/Teacher's Aide
Great Beginnings
2022.01 - 2024.04
Receptionist/Paraprofessional
LISD
2016.02 - 2021.08
Administrative Clerk
University of Texas Medical Branch
2008.04 - 2014.11
Customer Service/Manager/Pricing Coordinator
Brookshire Brothers
2006.07 - 2008.04
CDA - Child And Family Development
Angelina College
2001.05 -
Customer Service/Cashier
Kroger
1994.02 - 1996.04
Accounts Receivable
Administaff
1988.02 - 1988.11
High School Diploma -
New Caney High School
1988.01 -
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