Michelle Brooks
Friendswood,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Customer Master Data Specialist
Nalco Champion / ChampionX LLC
10.2018 - 06.2024
- Set up new global customers and maintained their data
- Manages and organizes data to ensure accuracy and security
- Monitors databases and interprets data into usable feedback and applications
- Looking to utilize my skills in SAP and Oracle to support my next employer.
- Verified documentation (customer legal name and Tax ID) in AmberRoad
- Maintained Tax-Exempt Certificates for customers in SAP and Oracle, uploading to Vertex
- Field Support Representative who maintained Wellchem Customer Portfolios through order creation, invoicing, and creating returns
- Determined if customers had outstanding invoices, relaying data to the District Manager and customer.
Administrative Assistant / O2C
Nalco Champion, An Ecolab
10.2018 - 01.2020
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Accounts Payable and Receivable
Buc-ee’s Ltd.
09.2014 - 10.2018
- Processed payment for all vendor invoices, including audit on company credit cards and employee expenses
- Set up 1099 process for new vendors through Internal Revenue Service
- Completed background checks and generated weekly reports of company spending.
Office Manager/Customer Service
Quality Water and Air
06.2009 - 09.2014
- Responsible for overall office activities, including purchasing products and equipment in excess of $100,000 weekly
- Scheduled daily work roster for technicians, payroll and accounts receivable/payable employees
- Documented all equipment issued and ordered
- Developed and implemented training for new office personnel, working to improve company safety programs, including the implementation of pre-job safety briefings.
Receptionist
United Physical Therapy
10.2008 - 05.2009
- Responsible for payment collection, maintaining accurate patient records, appointment scheduling, and overall complete customer satisfaction for a diverse customer base.
SVS
United States Air Force
09.2004 - 09.2008
- Trained 15 subordinates on overall management of Air Force Services during deployments supporting Operation Iraqi Freedom.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Arts - Hotel, Restaurant and Fitness Management
Community College of the Air Force
Skills
- Microsoft Office
- SAP
- Oracle
- Laserfiche
- PDI (Professional Datasolutions, Inc)
- Documentation
- Compliance
- Customer Service
- Data Quality Management
- Task Prioritization
- Self Motivation
Timeline
Administrative Assistant / O2C
Nalco Champion, An Ecolab
10.2018 - 01.2020
Customer Master Data Specialist
Nalco Champion / ChampionX LLC
10.2018 - 06.2024
Accounts Payable and Receivable
Buc-ee’s Ltd.
09.2014 - 10.2018
Office Manager/Customer Service
Quality Water and Air
06.2009 - 09.2014
Receptionist
United Physical Therapy
10.2008 - 05.2009
SVS
United States Air Force
09.2004 - 09.2008
Associate of Arts - Hotel, Restaurant and Fitness Management
Community College of the Air Force
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