Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

MICHELLE BROUARD-GOODE

Lawrenceville,Georgia

Summary

Personable education professional driven to inspire students to achieve personal and academic success. Disciplined and goal-oriented with strong multi-tasking abilities and excellent organizational and communication skills. Efficiency expert who works with multiple departments to create increased productivity, enhanced work quality, and achievement of overall goals.

Overview

15
15
years of professional experience

Work History

Senior Student Finance Consultant

DeVry University
Duluth, GA
07.2008 - 06.2012

 

  • Assisted applicants/students in making informed tuition investment decision by providing accurate and helpful student finance advice.
  • Increased student satisfaction and retention by providing proactive tuition investment and student finance support to an assigned portfolio of 500+ students.
  • Identified opportunities and solutions that improved current processes and actively participated in roll-out of new processes.
  • Hosted financial literacy workshop in order to keep students informed about the importance of managing debt.
  • Maintained thorough understanding of federal and state financial aid guidelines and regulations.
  • Provided superior customer service to students by accepting ownership of all Student Finance issues and questions.
  • Served as the single point of contact for all Student Finance issues. Managed escalated concerns and resolved issues in a timely manner.
  • Acted in a supervisory role in the absence of Director.
  • Trained and coached entry-level team members and student workers.
  • Consistently achieved lowest accounts receivables for Gwinnett Center for fiscal years 2007-2010.


Metro Student Services Coordinator

DeVry University
Duluth, GA
10.2001 - 07.2008
  • Assisted in the direction of the Gwinnett Center's Admissions staff to achieve enrollment goals and objectives for each term.
  • Worked with Admissions on student leads and called resuming students to facilitate their re- enrollment and identified opportunities to stimulate the growth of the Center in the local market.
  • Conducted in-class new student orientations, distributed student handbooks and communicated University academic integrity information.
  • Interacted and counseled students on academic and related issues to ensure optimum service delivery.
  • Utilized marketing and recruiting tools to communicate the undergraduate and graduate educational advantages to prospective students.
  • Provided excellent customer services to graduate and undergraduate students.

Student Finance Advisor

DeVry University
New York, NY
03.2000 - 10.2001
  • Advised students and parents on how to pay for education, including all sources of federal and state and financial aid.
  • Conducted New Student Orientations in person and on-line.
  • Employed negotiation, urgency, and problem solving skills to resolve delinquent accounts.
  • Coordinated several registrations such as New, Continuing and Resume Students.
  • Special projects included, but not limited to Aid For Part-Time Studies.

Medical Billing Assistant

Mount Sinai Medical Center
New York, NY
09.1997 - 04.2000
  • Analyzed and processed health insurance claims to determine the extent of the insurance carrier’s liability.
  • Performed skills of computerized procedures and the data entry procedures.
  • Reviewed patient verification of benefits and eligibility.
  • Performed other duties such as managing front desk staff for demanding OB/GYN medical practice.

Education

Bachelor of Science - Criminal Justice and Planning

John Jay College of Criminal Justice
1996

Skills

  • Skilled multi-tasker
  • Persuasive
  • Critical thinker
  • Organized and detailed
  • Focused on customer satisfaction
  • Personable and approachable

Accomplishments

  • Received the prestigious Ron Taylor Award for Outstanding Performance (2009).
  • Awarded the Legacy of Service Award for Exemplary Customer Service (2010, 2011).
  • Received the Most Valuable Player (2007, 2008).
  • Voted Top Student Finance Consultant for Metropolitan Atlanta.

Additional Information

  • According to recent performance evaluation, "Michelle demonstrates the capability of empowering our students in a meaningful and personal way, such as supporting the efforts of financial literacy while also managing the credit loans of students. Michelle personifies exemplary service characterized by competent problem solving coupled with genuine care and a personal touch. Michelle is also highly adept at managing the A/R process."

  • According to peer reviews, "Michelle has gone out of her way to help my student who has proved to be somewhat difficult," and "Great co-worker and buddy-whenever I need her help she will drop what she is doing to help me with students, life, work, or
    whatever is needed!"

Timeline

Senior Student Finance Consultant

DeVry University
07.2008 - 06.2012

Metro Student Services Coordinator

DeVry University
10.2001 - 07.2008

Student Finance Advisor

DeVry University
03.2000 - 10.2001

Medical Billing Assistant

Mount Sinai Medical Center
09.1997 - 04.2000

Bachelor of Science - Criminal Justice and Planning

John Jay College of Criminal Justice

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