Michelle Brown
Murfreesboro,TN
Summary
As an IT Leader, I provide leadership for growth-oriented companies leading their IT technology complex projects. I am 100% effective in leading and managing technical teams that are distributive, off-shore and/or on-premise. My philosophy is "we build, we lead, we grow, and learn through-out the process". I empower my teams to think outside the box or create a new box to innovate and left-shift as needed to meet the company goals and objectives. Through my hands on team's leadership approach, I am always learning and innovating on new technologies whether it on-premise, hybrid or cloud-based platforms. During my career, I have led highly successfully technical teams in various industries including Healthcare, Manufacturing and Distribution, Insurance and others. With COVID, I have developed a comprehensive on-boarding plan that allows software engineers to work effectively in a 100% remote environment.
I have experience in implementing processes such as Agile, Waterfall and other methodologies to deliver technical solutions for both on-premises or Cloud based ecosystems. My experience also included team alignment around SaaS based products to deliver and support our clients or solve a client problem. My leadership, approach includes an open-door policy, bottom-up approach decisions and nurturing engineers to deliver quality solution in a fast-past environment. I believe in empowering individuals to bring their authentic selves to work in order to contribute to the overall success of the company.
I hold a bachelor’s degree in Computer Science from Tarkio College in St. Louis, MO. and a master’s degree from Webster University in Computer Resources and Information technology. I am a certified scrum master, and I am closely connected with the Scum community. I coach and mentor teams to successfully deliver quality software solutions, with a smile. I hold a Project Manager Certificate from George Washington University.
Overview
16
16
years of professional experience
Work History
Director, Customer Site Reliability Engineering
XSOLIS
Nashville, TN
02.2021 - Current
- Leading cross functional teams and projects to improve agility, reliability and quality of our mission critical software product
- Leading site reliability engineers focused on building, managing & maintaining global cloud infrastructure for highly distributed SaaS platform
- Lead, develop, and coach the SRE Leads/Operations team member and manage performance according to the organization's values and goals
- Develop and implement formal training plans for SRE Leads/Operations Team Member with the goal to develop SMEs for all applications in growing portfolio
- Develop and created KPI metrics to track team overall performance using BI reporting tools and Jira
- Collaborate with internal customers, clinical team resources, product, and development groups to ensure client related issue are resolved in a timely manner
- Mentor site reliability engineers to improve their skills
- Own the overall customer experience and sustainability of a product or application
Director, Application Development
XSOLIS
Nashville, TN
10.2018 - 02.2021
- Responsibilities include overseeing all of XSOLIS applications and related activities. Developed and managed application portfolios and to attain all IT service level agreements for the community
- Responsible for supervising and maintaining the organization repository of software application through best practices
- Proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of mission-critical information and software system
- Ensure that application meeting business requirements and system goals, full end user requirements and identify and resolve system issues
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
- Implemented Agile process for delivery of feature for XSOLIS SaaS platform
- Established and formalize code review process
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Implemented Agile Scrum Framework, to align with a 6 week release schedule
- Worked closely with the CTO to identify, recommend, develop, implement and support cost-effective technology solutions for all aspect of the organization
- Provide company wide Agile training for IT and Operations division, Developed and implemented XSOLIS SLDC process.
Technical, Program Manager - Contractor
Farm Bureau Insurance
06.2017 - 10.2018
- Worked with Senior Leadership and C-staff to integrate the Agile framework in to Farm Bureau’s organization in preparation the new insurance application
- Stood up and managed Farm Bureau first Agile Scrum teams to delivery a new credit card vendor payment processing using Agile scrum framework
- Collaborated with Braintrust to teach Agile Fundamentals to Farm Bureau business and development staff that had no exposure to scrum
- Served as the Agile Leader for the organization as we continue to mature in the scrum process
- Actively managed several large program initiatives for Property and Casualty division
- Serve as the IT liaison for all the Property and Casualty and Claims division
- Currently maintaining appropriate levels of communications with key stakeholders and C-staff on the overall health of the programs I am currently leading
- Meet bi-monthly with the VP of P&C to align the business roadmap and initiatives ensuring delivery of program initiative
- Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
- Built product feature lists with customers and internal stakeholders.
- Oversaw project budgets, milestones and team performance.
- Held final responsibility for architecture, design and implementation of company-wide platforms and applications.
- Defined parameters for technical development tasks such as API and data acquisitions.
AMS Service Delivery Manager
Asurion
Nashville, TN
05.2013 - 06.2017
- Responsibility included working with the business to develop a feature road map
- Managed Sprint backlog for the Big East division
- Worked collaboratively with my offshore team to develop features and user stories for sprint delivery
- Served as primary point of contact with Supplier for day-to-day interactions and hands-on delivery of managed AMS services
- Managed the iCare/Big East and iCare/Small East AMS supplier relationship within scope of responsibility, including day-to-day issue identification and resolution and ensuring that incident, problem, change, and release management processes and practices are in accordance with SLAs and any non-contractual metrics
- Drove supplier focus on continuous performance improvement and problem management to achieve root cause/systemic solutions for recurring incidents, thus improving application reliability, stability, and the customer experience
- Identify avenues for continuous service improvement within scope of responsibility, including new approaches and processes that would contribute both to improvements in Technology and business growth/efficiency in the Product organization
- Participate actively in application rationalization and support migrations of current state data and functionality to the future state platform
- Guided prioritization of AMS minor enhancement work, proactive Problem Management root cause solutions and other service requests, in collaboration with the business, using the established Demand Management process to realize maximum Asurion benefit in the fixed-price, managed service model
- Champion and enhance organizational initiatives by positively influencing and supporting or leading change management and/or departmental/enterprise
initiatives within assigned area(s) of responsibility - Assist in defining requirements and managing Supplier adherence to Asurion architecture standards and AMS processes for in-scope applications
Senior Program Manager
Asurion
05.2013 - 05.2015
- Managed projects issue, risk, cost plans using Clarity Project management tool
- Hand selected to manage Asurion's AMS/Soluto Platform project and I implemented Asurion's first Canadian clients BellMO and Rogers
- Received monetary recognition and award for launch this Bell Mobility on-time and on budget
- Lead the Enterprise IT team in launching of our Soluto platform and migration of Walmart on the Soluto platform
- Program Lead for Small east portfolio, successfully launch several projects including Rogers Bill to Account, launch a pilot project FIDO BYOD(Bring your Own Device), Rogers Value Pack
- Provided timely reporting and risk resolutions to all levels of management regarding the overall project status
- Identified system needs and designed processes to support business requirements.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Mentored and supported Junior Project Managers department employees to create strong workplace culture..
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
HL7 Data Integration Manager
University of Kansas Hospital
06.2010 - 05.2014
- Primarily responsible for full lifecycle management Epic Cadance and ADT Scheduling Interfaces for Epic Revenue Cycle
- Currently managing a team of employees and consultants to Interface data from various outlying system into EPIC's EMR using Jcaps and Siemens Interface applications
- Implemented and currently manage several application development processes including, code walkthroughs, peer reviews and weekly technical reviews
- Implemented a SDLC process for management of new Interface project including management HL7 project including ADT, LAB, RAD and Scheduling Interfaces
- Responsibilities include development and creating of project charters, business requirements, technical specification and implementation plans
Consultant - Senior Program Manager
Express Scripts
St. Louis, MO
09.2009 - 05.2010
- Successfully managed multiple projects data warehouse projects in the BORG program which goal was to optimize contract management at ESI by actively managing and optimizing all financial components of ESI contractual obligations, project budget in excess of 10M
- Managed a program team of sixty consisting of on-shore, off-shore, Deloitte and ESI IT resources
- Coordinated code deployment and migration to QA and Production environments
- Drove closure of open action times and mitigated project risks that put project timelines in jeopardy
Education
MA - Computer Resources and Information Systems
Webster University
St Louis, MOBA - MIS
Webster University Tarkio College
Completed Sprint Project Management Classes – earned a Certificate in Project Management - undefined
George Washington University
Certified Scrum Master – Scrum Alliance -
Scrum Alliance
Skills
- Delivery Manager
- Application Development Manager
- Program/Project Leadership Portfolio Management (Concurrent Programs)
- Web Project Manager (including Java, Net/Oracle) Process Management - SDLC, Agile, Waterfall, RUP, Agile integration Jira, PPM, CA Agile
Requirements Gathering, Documentation, & Analysis Testing Coordination and Quality Reviews
- Applications/Tools: MS Project, Primavera, Jira, CA Agile, PPM, Confluence, ServiceNOW, MS Visio, , Rational ClearCase, ClearQuest, MS Office, Doors (Requirements Gathering), Wisdom, Kronos, SAP, PeopleSoft, Crystal Reports, Remedy, SharePoint administration, Wiley, BMC Perceiver, Data Dog
- Web Technology: Net, Java, Enterprise Java Beans (EJB), HTML, XML, API, WebSphere, WebLogic,
- Staff Management
Agile, Kanban, SDLC, RUP, Use Cases, User Stories, Story boards, RAD, Waterfall,
Timeline
Director, Customer Site Reliability Engineering
XSOLIS
02.2021 - Current
Director, Application Development
XSOLIS
10.2018 - 02.2021
Technical, Program Manager - Contractor
Farm Bureau Insurance
06.2017 - 10.2018
Senior Program Manager
Asurion
05.2013 - 05.2015
AMS Service Delivery Manager
Asurion
05.2013 - 06.2017
HL7 Data Integration Manager
University of Kansas Hospital
06.2010 - 05.2014
Consultant - Senior Program Manager
Express Scripts
09.2009 - 05.2010
MA - Computer Resources and Information Systems
Webster University
BA - MIS
Webster University Tarkio College
Completed Sprint Project Management Classes – earned a Certificate in Project Management - undefined
George Washington University
Certified Scrum Master – Scrum Alliance -
Scrum Alliance
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