Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Brown

Egg Harbor,NJ

Summary

Proficient Customer Success Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in the ability to understand and empathize with the needs of others.

Overview

18
18
years of professional experience

Work History

Shift Manager

Harrahs Casino And Resort
Atlantic City, NJ
05.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Customer Service Manager

Renault Winery Resort And Golf
Egg Harbor City, NJ
12.2020 - 04.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Customer Success Manager

Tropicana Casino And Resort
Atlantic City, NJ
04.2021 - 08.2021
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Created customer support strategy to increase customer retention.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Kitchen Supervisor

Margaritaville
Atlantic City, NJ
10.2019 - 12.2020
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled food costs and managed inventory.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Customer Service Associate

Borgata Casino & Hotel
Atlantic City, NJ
06.2003 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

Diploma -

Olympic High School
Charlotte, NC

Liberal Arts And General Studies

Atlantic Cape Community College
Mays Landing, NJ
09.2019

Skills

  • Verbal and Written Communication
  • 5S Principles
  • Administration and Reporting
  • Customer Service
  • Communication
  • Inventory and Supply Management
  • Supply Ordering
  • Guest Satisfaction
  • Customer Relationship Management

Timeline

Shift Manager

Harrahs Casino And Resort
05.2022 - Current

Customer Success Manager

Tropicana Casino And Resort
04.2021 - 08.2021

Customer Service Manager

Renault Winery Resort And Golf
12.2020 - 04.2021

Kitchen Supervisor

Margaritaville
10.2019 - 12.2020

Customer Service Associate

Borgata Casino & Hotel
06.2003 - 02.2019

Diploma -

Olympic High School

Liberal Arts And General Studies

Atlantic Cape Community College

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Michelle Brown