Michelle Brown
Egg Harbor,NJ
Summary
Proficient Customer Success Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in the ability to understand and empathize with the needs of others.
Overview
18
18
years of professional experience
Work History
Shift Manager
Harrahs Casino And Resort
Atlantic City , NJ
2022.05 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Manager
Renault Winery Resort And Golf
Egg Harbor City , NJ
2020.12 - 2021.04
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Success Manager
Tropicana Casino And Resort
Atlantic City , NJ
2021.04 - 2021.08
- Kept employees operating productively and working on task to meet business and customer needs.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Created customer support strategy to increase customer retention.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Kitchen Supervisor
Margaritaville
Atlantic City , NJ
2019.10 - 2020.12
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Controlled food costs and managed inventory.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Customer Service Associate
Borgata Casino & Hotel
Atlantic City , NJ
2003.06 - 2019.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
Diploma -
Olympic High School
Charlotte, NCLiberal Arts And General Studies
Atlantic Cape Community College
Mays Landing, NJ09.2019
Skills
- Verbal and Written Communication
- 5S Principles
- Administration and Reporting
- Customer Service
- Communication
- Inventory and Supply Management
- Supply Ordering
- Guest Satisfaction
- Customer Relationship Management
Timeline
Shift Manager
Harrahs Casino And Resort
2022.05 - Current
Customer Success Manager
Tropicana Casino And Resort
2021.04 - 2021.08
Customer Service Manager
Renault Winery Resort And Golf
2020.12 - 2021.04
Kitchen Supervisor
Margaritaville
2019.10 - 2020.12
Customer Service Associate
Borgata Casino & Hotel
2003.06 - 2019.02
Diploma -
Olympic High School
Liberal Arts And General Studies
Atlantic Cape Community College
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