Michelle Brown
Documentation Specialist
Rogersville,TN
Summary
Precise Office Administrator with 15 + years of experience. Expert in Brightree Software and office protocols with training in intake, documentation, data entry. Distinguished history of decreasing office spending while increasing functionality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
7
7
Experience in Data Entry, Ins., Documentation
Work History
Intake Coordinator
Medical Services of America
Rogersville, TN
10.2019 - 02.2024
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Machine Operator Assembler
Hutchinson Sealing Systems
Church Hill, TN
03.2017 - 10.2019
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated multiple machines simultaneously to meet production requirements.
Documentation Specialist
Medical Services of America
Rogersville, Tennessee, United States
02.2016 - 12.2016
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Verified patients’ eligibility and claims status with insurance agencies.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Walmart Supercenter
Rogersville, Tennessee, United States
05.2015 - 02.2016
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Machine Operator
Cooper Standard Automotive
Surgoinsville, Tennessee, United States
09.2011 - 01.2015
- Responsible for achieving production requirements.
- Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
- Made sure that products were produced on time and are of good quality.
- Monitored product standards and quality-control programs.
- Tested products or subassemblies for functionality or quality.
Medical Records Clerk
West Main Medical Center
Rogersville, Tennessee, United States
08.2008 - 09.2011
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Circuit Court Clerk
Hawkins County General Sessions/Circuit Court
Rogersville, TN
02.2002 - 05.2008
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Certification - Medical Administrative Assistant
Tennessee Technology Center
Skills
- Data Entry
- Multi-Line Phone Systems
- Records Management
- Charting and Clinical Documentation
- Microsoft Office
- Software Applications
- Eligibility Requirements
- Entering Patient Data
- Medical Records Review
- Fast accurate typing skill 53-55 wpm (97% accuracy)
- Fact-Checking Skills
- Attention to detail
- Certified Medical Administrative Specialist
- Organization and Time Management
- Data Communications
- Office Equipment Proficiency
- Maintaining Confidentiality
- Medical Terminology
- Insurance Eligibility
- Trained in 10-Key
- Data Review and Verification
- Document Management and Storage
Timeline
Intake Coordinator
Medical Services of America
10.2019 - 02.2024
Machine Operator Assembler
Hutchinson Sealing Systems
03.2017 - 10.2019
Documentation Specialist
Medical Services of America
02.2016 - 12.2016
Sales Associate
Walmart Supercenter
05.2015 - 02.2016
Machine Operator
Cooper Standard Automotive
09.2011 - 01.2015
Medical Records Clerk
West Main Medical Center
08.2008 - 09.2011
Circuit Court Clerk
Hawkins County General Sessions/Circuit Court
02.2002 - 05.2008
Certification - Medical Administrative Assistant
Tennessee Technology Center