Michelle Brown
Houston,TX
Summary
Dynamic Product Owner and Corp Trainer at SYSCO Food Services, adept in Product Backlog Management and fostering Stakeholder relationships. Spearheaded innovative product launches, significantly enhancing user experience and streamlining delivery processes. Excelled in mentoring teams, driving efficiency, and aligning technical projects with business objectives for impactful results.
Overview
13
13
years of professional experience
Work History
Product Owner - Corporate Trainer
SYSCO Food Services
04.2011 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Collaborated with development team on Type of services and tasks.
- Streamlined project management processes for improved efficiency and timely product delivery.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
Diploma - General Studies
East Side Sr High School
East St Louis, Illinois 05.2000
Skills
Center of Excellence Trainer
Contact Center Leader
Release planning
Business Analysis
Product Backlog Management
Problem Identification
Stakeholder relationship management
User Acceptance Testing
Customer Empathy
Product Promotion
Microsoft Office
Training and Onboarding
Cross-departmental Alignment
Decision-Making
Performance Evaluations
Staff Management
MS Office Suite
Proposal Development
Relationship Building
Customer Relationship Management (CRM)
Service Promotion
Microsoft SharePoint
Staff Monitoring
Promotional Events
Contract Management
Salesforce CRM Software
Corporate Communications
Team Recruiting and Hiring
Cover Letter
Dear Hiring Manager, I am eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with your company's needs and position requirements. From reading your company's history, I feel this would be a great company to be apart of. I believe your core mission would suit what I have to offer as a professional and help contribute to my personal growth. As an adept Supervisor, I have a well-rounded skill set in Customer Care and honed talents in Supervisory, Product Ownership, Training and Account Management.
Further, I am a recognized expert in decision-making and a communicative collaborator. My previous roles have strengthened my capabilities in communication and customer service, including a keen attention to detail and accuracy. I am excited at the prospect of bringing my talents to your Company and I look forward to hearing from you, at your earliest convenience.
Thank you for your time and consideration. I am very interested in meeting to review your needs and possible solutions I could bring to the table. Michelle, Brown
Timeline
Product Owner - Corporate Trainer
SYSCO Food Services
04.2011 - Current
Diploma - General Studies
East Side Sr High School
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