Michelle Brown
Farmington,NM
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Ziems Ford Corners
04.2014 - Current
- Assisting customers during vehicle purchases, financing and securing the bank loans, following up with clients after the sale and any service concerns
- Maintained Ford Vehicle Certification
- Outstanding customer service
- Sales Person of the Year
- Awarded several sales performance awards during career by The Ford Motor Company
Surgical Assistant
Dr. Petterson
04.2012 - 03.2014
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Gowned and gloved staff to help team prepare for surgeries.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
- Provided mentorship to new Surgical Assistants in order to maintain high levels of competency within the team.
- Reduced post-operative complications through thorough wound care and dressing application.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
Office Manager
COUNTRY CLUB DENTAL
10.2006 - 03.2012
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
High school diploma -
Farmington High School
Farmington, NM08.1998
Epic Pilot Program in Aviation -
University of North Dakota
Grand Forks, ND08.1997
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Building rapport
- Policy and Procedure Adherence
- Point of sale operation
- Negotiation Tactics
- Relationship selling
- Persuasion techniques
Certification
- Radiology Certification, 04/01/04, 04/01/16, Certified to take digital x-rays on patients
- CPR Certification
- Bloodborne pathogens
- Driver's License
Groups
Farmington Chamber of Commerce, 01/01/14, 12/31/16
Personal Information
Authorized To Work: Yes
Accomplishments
- Awarded “Employee of the Month”
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Ziems Ford Corners
04.2014 - Current
Surgical Assistant
Dr. Petterson
04.2012 - 03.2014
Office Manager
COUNTRY CLUB DENTAL
10.2006 - 03.2012
High school diploma -
Farmington High School
Epic Pilot Program in Aviation -
University of North Dakota
- Radiology Certification, 04/01/04, 04/01/16, Certified to take digital x-rays on patients
- CPR Certification
- Bloodborne pathogens
- Driver's License
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