Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Michelle Brown

Loxahatchee ,FL

Summary

Dynamic professional with a proven track record at Conduent Jamaica, excelling in customer service and office administration. Expert in Microsoft Office Suite, adept at data entry, and recognized for exceptional time management skills. Achieved a significant increase in client satisfaction through effective communication and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Herbert Morrison Technical High School
01.2024 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supported members of staff with printing and coping materials needed for classes in a timely manner

Administrative Assistant Level 2

Conduent Jamaica
10.2017 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Customer Service Representative

Advanced Call Centre Technologies (ACT)
09.2016 - 10.2017
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Advanced Call Centre Technologies (ACT)
12.2015 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Collections Agent/Customer Service Representative Agent

Alliance One Inc, Montego Bay
09.2013 - 05.2015
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Sales Representative/Administrative Assistant

SuperTech Electronics and Appliances
03.2013 - 09.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Stayed up-to-date with industry trends to position company as market leader.

Customer Service Representative

LIME Jamaica Ltd
07.2007 - 03.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant (Work Study)

Linkz 96 FM
06.2007 - 07.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

No Degree - Supervisory Management Certification

The University of The West Indies, Open Campus
Montego Bay, Jamaica
04-2023

No Degree - Customer Service Level 1

Heart Trust NTA
Montego Bay, Jamaica
03-2021

Introduction To Events Management Certificate - Events Management

The University of The West Indies, Open Campus
Montego Bay, Jamaica
07-2011

Associate Degree in Marketing - Marketing

Montego Bay Community College
Montego Bay, Jamaica
06-2007

High School Diploma -

Mount Alvernia High School For Girls
Montego Bay, Jamaica
07-2004

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Clerical support
  • Microsoft Office Suite

Timeline

Administrative Assistant

Herbert Morrison Technical High School
01.2024 - 08.2024

Administrative Assistant Level 2

Conduent Jamaica
10.2017 - 10.2023

Customer Service Representative

Advanced Call Centre Technologies (ACT)
09.2016 - 10.2017

Customer Service Representative

Advanced Call Centre Technologies (ACT)
12.2015 - 06.2016

Collections Agent/Customer Service Representative Agent

Alliance One Inc, Montego Bay
09.2013 - 05.2015

Sales Representative/Administrative Assistant

SuperTech Electronics and Appliances
03.2013 - 09.2013

Customer Service Representative

LIME Jamaica Ltd
07.2007 - 03.2012

Administrative Assistant (Work Study)

Linkz 96 FM
06.2007 - 07.2007

No Degree - Supervisory Management Certification

The University of The West Indies, Open Campus

No Degree - Customer Service Level 1

Heart Trust NTA

Introduction To Events Management Certificate - Events Management

The University of The West Indies, Open Campus

Associate Degree in Marketing - Marketing

Montego Bay Community College

High School Diploma -

Mount Alvernia High School For Girls
Michelle Brown