Michelle Brown

Responsible for the overall coordination and setting clear goals and expectation for 2 Assistant Directors, 12 Residential Programs, Managers, Lead Instructors, and Individualized Home Support. Providing assistance, resolving problems and navigating complex situations that lack clear objectives or solutions. Continuous Residential Support, , inclusive of the individuals, staff, facility (s) and all related information in the absence of an assigned Residential Manager. Ensure compliance with all regulations established by all relevant regulatory bodies and policies established by the CCARC, Inc. Board of Directors. Providing service to individuals with disabilities, with the goal to maximize the potential of each individual.

Assist with the reduction of overtime in all residential locations by collaborating with Residential Managers to assign substitute staff on monthly schedules. Maintain regular open communication. Organize and participate in the team meetings within the Residential Programs as needed. Assist VP and Director of Residential services in the residential audits and licensing requirements.

• Established open lines of communication with regulatory agencies, ensuring timely reporting of any incidents or concerns related to the facility''s operation.
• Ensured resident safety by implementing strict protocols for emergency situations and conducting regular drills.
• Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.
• Improved resident satisfaction by implementing new programs and activities tailored to their needs and preferences.
• Supervised a team of 6 Residential Programs, Managers, Lead Instructors and Individuals with disabilities providing ongoing training and support to enhance their leadership skills and foster a positive living environment.

• Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
• Overseeing the daily operations and ensuring the well being of residents, while also managing and maintaining compliance with regulations.
• Scheduling staff and ensuring adequate coverage.
• Maintain accurate records and documentation
• Providing ongoing training and support to staff.
• Hiring, training and supervising staff.
• Maintaining effective communication with residents, families, and external agencies.
• Leading team meetings to foster collaboration and resolve operational challenges.
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• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
• Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
• Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
• Accurately and consistently recording information on individuals in (THERAP) daily activities, behaviors, health updates.

• Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
• Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
• Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
• Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.