Summary
Work History
Education
Skills
Timeline
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Michelle Brown

Social Circle,Georgia

Summary

Dynamic business leader with a proven track record at Rock City Cycles Inc., Looking for an opportunity to enhance the existing Delta customer experience using my Customer Service, retention and resolution skills.

Built a single motorcycle store to 3 full service dealerships. Driving growth through strategic planning and innovative solutions. Expert in operations management and relationship building, I successfully streamlined processes, enhancing efficiency and fostering a culture of excellence, resulting in significant improvements in service delivery and client satisfaction.

Expanded foot print of Essential Data Corporation to include Government contracts for consulting engagements.

Looking to assist with Customer service positions with Reservations and Customer retention.

Work History

Owner

ATM Brown
07.2005 - Current
  • Directed daily operations to enhance service delivery and customer satisfaction.
  • Developed and implemented marketing strategies to increase brand visibility and revenue.
  • Managed inventory levels and supplier relationships to ensure product availability.
  • Trained and mentored staff on best practices in customer service and operational efficiency.

CEO

Rock City Cycles Inc.
07.2013 - 2025
  • Developed strategic vision and long-term goals to drive organizational growth.
  • Established key performance indicators to measure progress and success across departments.
  • Fostered partnerships with stakeholders to enhance collaboration and resource sharing.
  • Oversaw organizational restructuring initiatives to improve operational efficiency and effectiveness.
  • Implemented innovative solutions to streamline processes and reduce overhead costs.
  • Cultivated a strong company culture focused on employee engagement and performance excellence.

Managing Partner

Essential Data
07.2008 - 01.2022
  • Oversaw daily operations and strategic planning for organizational success.
  • Developed and implemented innovative data-driven solutions to enhance service delivery.
  • Cultivated relationships with key stakeholders to drive business growth and collaboration.
  • Streamlined project management processes, improving efficiency and team performance.
  • Analyzed market trends to inform strategic decision-making and competitive positioning.
  • Led cross-functional teams in executing high-impact initiatives aligned with company goals.
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
  • Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
  • Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
  • Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.

Sales Associate

Michel Atlas Wines
07.1992 - 01.2022
  • Maintained organized inventory and ensured optimal stock levels for customer satisfaction.
  • Processed transactions accurately using point-of-sale systems and handled cash management.
  • Collaborated with team members to enhance store displays and optimize merchandising strategies.
  • Developed knowledge of wine varieties and pairing techniques to better assist clientele.
  • Responded promptly to customer inquiries, resolving issues to improve overall service experience.
  • Participated in training sessions to stay updated on new products and sales techniques.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Marketing Management

Loyola University, New Orleans
New Orleans, LA

Marketing Management

University of Georgia
GA

Walker High School
Atlanta

Skills

  • Customer relations Managing new and experienced Motorcycle riders Every one from Kid to Grandpa Customer focus is always paramount for me
  • Small business operations
  • Relationship building Maintained customer loyalty through "Under promising and over delivering"
  • Verbal and written communication
  • Client service
  • Project management
  • Operations
  • Strategic planning

  • Staff management
  • Marketing
  • Team oversight
  • Staff hiring
  • Business development

  • Business marketing
  • Consulting
  • Negotiation: Leveraging Wine sales as a Champagne importer Traveling between The US and France
  • Sales leadership
  • Employee development
  • Sales
  • Talent development
  • Human resource management
  • Human resources
  • Quality management systems: Used "SPIN" training to develop customer loyalty
  • Sales strategy development
  • Crisis management: Always taking into account customer experience in all situations
  • Service quality assurance
  • Process optimization
  • Market trend awareness
  • Sales oversight
  • Brand strategy
  • Program creation and implementation: Created training programs for Deaf and hard of hearing students
  • Client engagement optimization
  • Life cycle project management
  • Marketing tactics
  • Hiring and staffing
  • User experience enhancement
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Effective leader
  • Scheduling
  • Goal setting
  • Quality assurance
  • Schedule management
  • Records organization and management
  • Customer retention
  • Employee relations
  • Employee scheduling
  • Staff training/development
  • Delegating work
  • Employee motivation
  • Performance improvement
  • Hiring and onboarding
  • Sales strategies

Timeline

CEO

Rock City Cycles Inc.
07.2013 - 2025

Managing Partner

Essential Data
07.2008 - 01.2022

Owner

ATM Brown
07.2005 - Current

Sales Associate

Michel Atlas Wines
07.1992 - 01.2022

Marketing Management

Loyola University, New Orleans

Marketing Management

University of Georgia

Walker High School

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Michelle Brown