Overview
Work History
Education
Skills
Timeline
Generic

Michelle Brown

Overview

11
11
years of professional experience

Work History

Principal Management Assistant, Health Sciences IT

Rutgers University
11.2023 - Current
  • Provide high-level executive support to the AVP of Health Sciences IT, managing daily operations and advancing department-wide initiatives aligned with university goals.
  • Serve as a key liaison among internal departments and external stakeholders, ensuring seamless communication and effective coordination on time-sensitive and/or confidential matters.
  • Oversee the AVP's complex calendar and correspondence, prioritizing meeting requests, preparing meeting and event materials, and coordinating complex event logistics which advance the goals of the department.
  • Create high-quality documents, presentations, tables, and visualizations using Microsoft Office (Word, Excel, PowerPoint, Visio) and tools like Smartsheet and Power BI.
  • Conduct research and analysis on assigned topics, preparing reports and providing insights for strategic decision making.
  • Maintain accurate and timely documentation of meetings, track deliverables, and follow up on action items to ensure consistent project progress and accountability.
  • Independently handle projects and serve as a liaison among Health Sciences IT, OIT Administration, HR/Payroll, Purchasing, and Facilities.
  • Optimize office operations, managing administrative support, office equipment, internal reporting, and procurement of supplies and services.
  • Update and maintain administrative procedures, drafting, editing, and reviewing communications for various stakeholders, including high-level recipients.
  • Ensure the security and maintenance of both general and confidential records, facilitating document retrieval as needed.
  • Process requisitions, track purchase orders and invoices, manage travel and reimbursements, and assist in budget preparation with documented spending analysis.
  • Maintain current knowledge of university policies, RBHS compliance standards, and relevant regulations, ensuring adherence to all procedures and guidelines.

Manager, University Services

Princeton University
05.2020 - 12.2022
  • Spearheaded the development, launch, and management of University Services' first cross-departmental service center, overseeing both virtual and in-person operations for a 10,000+ member campus.
  • Directed a team of six coordinators, specialists, and advisors, maintaining high service standards and facilitating cross-functional collaboration.
  • Provided high-level executive support to the Executive Director of Customer Experience, including strategic input that shaped the university's customer experience benchmarks.
  • Prepared executive-level reports, presentations, and strategic updates for the Executive Director of Customer Experience, enabling informed decision-making and alignment with institutional priorities.
  • Conducted evaluations of customer-facing processes, implementing improvements that boosted efficiency and service quality.
  • Communicated complex processes and regulations to campus members, ensuring clear understanding and compliance.
  • Collaborated with internal and external stakeholders to maintain procedural efficiency and optimized resource utilization.
  • Directed a cross-platform communication strategy with University Services communications, effectively promoting services across print, web, and apps.
  • Designed and led an enhanced onboarding program, establishing standard operating procedures for new hires on identity management, payroll, and benefits.

Housing Regional Engagement Specialist

Princeton University
03.2018 - 05.2020
  • Served as the main contact within the Housing Office for an assigned campus region, ensuring timely responses to student, staff, and faculty inquiries.
  • Coordinated large-scale projects with adjacent offices, resolving issues and streamlining communication across departments.
  • Developed and implemented communication strategies for housing updates, effectively reaching students, leaders, and staff.
  • Managed the department's website and social media presence to maintain relevant and engaging content.
  • Provided high-level strategic support to the Executive Director for Housing and Real Estate Services, preparing reports and insights that informed executive decision-making and long-term housing initiatives.
  • Developed executive-level briefings and data analyses on housing operations and real estate services, ensuring leadership had clear visibility into key trends, risks, and opportunities.

Int. Asst. Director, Student Occupancy Management

Princeton University
07.2018 - 01.2019
  • Led a team of five highly trained Student Housing coordinators to issue housing contracts to a student population of 5000 undergraduates and 1200 graduate students.
  • Coordinated housing assignments for 1,400 first-year students, supporting a smooth transition during Move-In and early arrivals.
  • Led the early arrival program, arranging housing for student leaders and providing guidance on housing processes.
  • Authored communications for over 5,000 students, covering major housing events such as Move-In, Room Changes, and other critical procedures.

Lead Student Housing Coordinator

Princeton University
01.2015 - 03.2018
  • Developed and distributed detailed communications for students on housing procedures, improving procedural transparency.
  • Supported Move-In and Move-Out events, ensuring efficient service for students and families.
  • Worked closely with campus offices (e.g., Disability Services, LGBT Center) to address diverse student needs.
  • Introduced student-centered approaches to streamline housing procedures, enhancing clarity and engagement.

Education

Master of Science - Higher Education Administration

Drexel University
Philadelphia, PA

Bachelor of Arts - English

Temple University
Philadelphia, PA

Skills

  • Educational Leadership, Customer Experience, Website Management, Social Media Management, Data Analytics, Project Management, Communication, Microsoft Office Suite, Smartsheet, Power BI, High-Level Executive Support

Timeline

Principal Management Assistant, Health Sciences IT

Rutgers University
11.2023 - Current

Manager, University Services

Princeton University
05.2020 - 12.2022

Int. Asst. Director, Student Occupancy Management

Princeton University
07.2018 - 01.2019

Housing Regional Engagement Specialist

Princeton University
03.2018 - 05.2020

Lead Student Housing Coordinator

Princeton University
01.2015 - 03.2018

Master of Science - Higher Education Administration

Drexel University

Bachelor of Arts - English

Temple University

Similar Profiles

CREATE PROFILE
Michelle Brown