Michelle Brown

• Complete monthly home visits to monitor progress, assess safety, and reinforce housing goals.

• Connect clients to income supports, Medicaid, SNAP, food pantry, employment programs, and behavioral‑health services.

• Manage housing voucher process: applications, documentation, briefings, unit search, RFTA, inspections, and leases.

• Complete intake packets via phone or in person for Goodwill trade programs, training opportunities, and workforce development.

• Provide job assistance including resumes, applications, interview prep, and basic computer literacy support for clients.

• Engaged high‑barrier clients at homeless shelters, including individuals with justice‑involved backgrounds, limited work history, and mental health needs.

• Answer 100-150 inbound calls per day for new account set-up, payment processing, utility billing, adjustments, and finalizing accounts.

• Educate customers on the balance of Inactive usage, write-offs, and Final bills.

• Delivered technical assistance and guidance to customers remotely over the phone.

• Assist with inquiries on water consumption, leaks, and service requests.

• Handle high volumes of inbound and outbound calls to Process orders, replacement order, returns, and delivery scheduling.

• Maintain strong knowledge of luxury furniture brands, craftsmanship, materials, and care instructions.

• Provide proactive status updates on custom furniture builds, backorders, and delivery timelines.

• Coordinate with warehouse teams, delivery partners, and showroom staff to resolve customer needs efficiently.