Michelle Brown
Pemaquid,ME
Summary
Professional with strong background in customer service and support. Skilled in resolving complex issues, enhancing customer satisfaction, and driving team collaboration to meet and exceed goals. Adept at using various software tools, managing high-volume inquiries, and adapting to changing needs. Reliable and results-driven, consistently delivering quality service and support.
Overview
8
8
years of professional experience
Work History
Customer Support Consultant
Proof/Notarize
08.2021 - Current
- Resolved customer inquiries through email, chat and phone, ensuring timely and effective communication.
- Developed knowledge base articles to assist customers in troubleshooting common issues independently.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product features.
- Provided technical support for notarization software, enhancing user experience and satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
B2B Service Consultant
Wayfair
Brunswick
06.2019 - 08.2021
- Exceeds customer satisfaction, passion for helping other with problem solving
- Navigating the Wayfair Platform by aiding in sales while exceeding customer satisfaction, efficiency metrics and issue resolution targets
Senior Sales Consultant
Wayfair
Brunswick
07.2018 - 08.2021
- Exceeds in customer service satisfaction, passion for helping others with problem solving
Education
Bachelors - Psychology
University of Maine
Orono05-1993
Associates - Liberal Arts
University of Maine
Orono05-1990
Skills
- - Extreme attention to customer satisfaction, and details
- - Outstanding people skills: sensitive and proactive in assessing needs
- - Enthusiastic and motivated; developed and maintained excellent customer relations
- - Committed to professional excellence
- - Highly motivated; achievers and exceeds professional goals
- Software troubleshooting
- Problem-solving
- Complaint handling
- Adaptability and flexibility
Timeline
Customer Support Consultant
Proof/Notarize
08.2021 - Current
B2B Service Consultant
Wayfair
06.2019 - 08.2021
Senior Sales Consultant
Wayfair
07.2018 - 08.2021
Associates - Liberal Arts
University of Maine
Bachelors - Psychology
University of Maine