Michelle Brown
Richmond,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Learning Ambassador/Process Guide
Amazon
Richmond, USA
05.2025 - Current
- Collaborated with team members to meet daily productivity goals
- Supported a safe and clean work environment
- Provided feedback and support to learners during training activities.
- Evaluated participant progress through assessments and provided constructive feedback.
- Supported the onboarding process by introducing new hires to training programs.
- Guided process improvements to enhance operational efficiency within the team.
- Analyzed performance metrics to identify areas for process optimization.
- Facilitated regular team meetings to discuss progress and address challenges.
Behavioral Health Technician
TriSource (Contract)
Richmond, VA
10.2024 - 11.2024
- Monitored patient behavior and emotional wellbeing in a supportive environment.
- Assisted in implementing individualized treatment plans for diverse patient needs.
- Facilitated group therapy sessions to encourage communication and peer support.
Front Desk Receptionist
Midlothian Family Practice
Midlothian, USA
01.2024 - 10.2024
- Greeted patients as they entered the practice
- Checked in and out patients efficiently
- Scheduled patient appointments using electronic systems
- Provided excellent customer service at the front desk
Behavioral Health Technician (Contract)
Vital Edge Solutions
Williamsburg, USA
10.2023 - 12.2023
- Assisted nursing staff with caring for patients diagnosed with mental illness
- Supported patient observation and documentation
- Helped maintain a safe and therapeutic environment
Annual Substitute
Chesterfield County Public Schools
Richmond, USA
08.2023 - 10.2023
- Implemented teacher-created lesson plans in various classroom settings
- Worked collaboratively with educators to generate lesson plans
- Provided differentiated instruction to students at all levels
- Supported classroom management and student engagement
Behavioral Health Technician, Travel (Contract)
ACI Federal Inc
Staunton, USA
10.2022 - 06.2023
- Assisted nurse staff with caring for and monitoring patients diagnosed with mental illness at Western State Hospital
- Supported patient observation and documentation
- Helped maintain a safe and therapeutic environment
Patient Service Representative
Mid-Atlantic Kidney Center
Richmond, USA
07.2022 - 10.2022
- Provided excellent customer service to patients
- Scheduled patient appointments and conducted reminder calls to enhance patient attendance
- Received and processed payments for copays and medical services, ensuring accurate financial transactions
- Managed administrative tasks efficiently in a busy office environment
Behavior Technician
Cumberland Hospital for Children and Adolescents
New Kent, USA
04.2022 - 05.2022
- Provided care and assistance to patients with mental illness
- Supported patient observation and documentation
- Assisted with daily living activities as needed
Patient Service Representative
GASTROINTESTINAL SPECIALISTS
Richmond, USA
09.2021 - 03.2022
- Worked in a call center environment answering patient calls
- Scheduled patient appointments efficiently
- Directed patient calls to appropriate medical staff
- Provided administrative support to the office
Prior Authorization Representative
Aetna-Richmond
11.2019 - 08.2021
- Took inbound phone calls and faxes from providers requesting prior authorization approval for medical procedures
- Communicated with clinics, hospitals, and doctors to process requests
- Maintained accurate documentation of all requests
- Provided excellent customer service to healthcare providers
Patient Service Representative
Bon Secours Health System
Richmond, USA
12.2018 - 08.2019
- Greeted patients and obtained addresses, contact details, insurance information, and medical history
- Greeted patients, collected addresses, contact details, insurance information, and medical history to ensure accurate record-keeping
- Processed payments for copays and services, ensuring timely and accurate transactions
- Answered and directed patient calls to appropriate staff, facilitating effective communication and patient care
- Executed various administrative tasks in a busy office environment.
Behavioral Health Technician
Bon Secours Health System
02.2018 - 02.2019
- Provided care and assistance to patients with mental health issues
- Monitored vital signs and patient progress
- Assisted patients with meals, bathing, and essential tasks
- Supported therapy sessions and documented patient behavior
Patient Service Representative
Bon Secours Health System
Midlothian, USA
07.2006 - 02.2018
- Scheduled patient appointments and conducted reminder calls to ensure timely attendance
- Greeted patients and collected addresses, contact details, insurance information, and medical history to maintain accurate records
- Scheduled patient appointments and made reminder calls
- Answered and routed patient calls to appropriate staff to enhance communication and service delivery
- Executed various administrative tasks to support office operations
Education
Bachelor's degree - Psychology
Virginia Commonwealth University
Richmond, VASkills
- Learning facilitation
- Mentoring
- Documentation
- Quality control
- Safety compliance
- Team collaboration
- Microsoft Word/Excel
- Conflict resolution
- Behavioral intervention
Additional Information
Authorized to work in the US for any employer
Timeline
Learning Ambassador/Process Guide
Amazon
05.2025 - Current
Behavioral Health Technician
TriSource (Contract)
10.2024 - 11.2024
Front Desk Receptionist
Midlothian Family Practice
01.2024 - 10.2024
Behavioral Health Technician (Contract)
Vital Edge Solutions
10.2023 - 12.2023
Annual Substitute
Chesterfield County Public Schools
08.2023 - 10.2023
Behavioral Health Technician, Travel (Contract)
ACI Federal Inc
10.2022 - 06.2023
Patient Service Representative
Mid-Atlantic Kidney Center
07.2022 - 10.2022
Behavior Technician
Cumberland Hospital for Children and Adolescents
04.2022 - 05.2022
Patient Service Representative
GASTROINTESTINAL SPECIALISTS
09.2021 - 03.2022
Prior Authorization Representative
Aetna-Richmond
11.2019 - 08.2021
Patient Service Representative
Bon Secours Health System
12.2018 - 08.2019
Behavioral Health Technician
Bon Secours Health System
02.2018 - 02.2019
Patient Service Representative
Bon Secours Health System
07.2006 - 02.2018
Bachelor's degree - Psychology
Virginia Commonwealth University