Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michelle Brown-Fox

Michelle Brown-Fox

Summary

Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

22
22
years of professional experience

Work History

Food Serve Director, General Manager

Thompson Hospitality
10.2016 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Worked with qualified chef to diversify menu with new offerings.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

Krystal Company
11.2013 - 10.2016
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager of Operations

Shake Group
03.2010 - 09.2013
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Analyzed and reported on key performance metrics to senior management.

General Manager of Operations

K. Weilbaecher Ent
05.2001 - 03.2010
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Bachelor Degree - HR

St. Leo University
2006

Skills

  • Inventory Tracking and Management
  • Policy Development and Enforcement
  • Advertising Campaign Development
  • Motivational Techniques
  • Waste Management and Reduction
  • Store Displays
  • Operational Efficiency
  • Budget Controls
  • Performance Monitoring and Evaluation
  • Personnel Scheduling
  • Business Leadership
  • Restaurant Operation

Timeline

Food Serve Director, General Manager

Thompson Hospitality
10.2016 - Current

General Manager

Krystal Company
11.2013 - 10.2016

General Manager of Operations

Shake Group
03.2010 - 09.2013

General Manager of Operations

K. Weilbaecher Ent
05.2001 - 03.2010

Bachelor Degree - HR

St. Leo University
Michelle Brown-Fox