Michelle Brown-Miller
Vicksburg,MS
Summary
Dynamic professional with a proven track record in operations and customer relationship management. Excelled in enhancing customer service standards and financial management, achieving significant improvements in customer engagement and operational efficiency. Skilled in Business Administration and customer relations, adept at fostering long-term partnerships and streamlining processes for optimal performance. I'm also a Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
18
18
years of professional experience
Work History
Manager
Hibbett Sports
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Merchandising Specialist
American Greetings
12.2023 - Current
- Changed displays to reflect new promotions.
- Arranged merchandise in alignment with store planogram.
Engagement Specialist
Carenet Healthcare
05.2021 - 01.2024
- Delivered services to customer locations within specific timeframes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Manager
Cititrends
04.2021 - 11.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Family Dollar
03.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Engagement Specialist
Alorica
10.2014 - 03.2019
- Developed long-term partnerships to support strategic customers in key market segments.
- Responded to customer requests for products, services, and company information.
Office Assistant
WWISCAA
01.2007 - 06.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Associate of Applied Science - Business Administration And Management
Hinds Community College
Jackson, MS12.2019
Associate of Science - Phlebotomy
Lakisha School of Phlebotomy
Vicksburg, MS09.2016
Associate of Science - Nursing
Mississippi Delta Community College
Moorhead, MS05.2011
Associate of Arts - Fashion And Interior Designer
Hinds Community College
Utica, MS05.2006
Skills
- Business Administration
- Contract Management
- Policy Implementation
- Expense Tracking
- Financial Management
- Operations Management
- Customer Relationship Management (CRM)
- Customer Relations
- Customer Service and Engagement
- Customer inquiries
- Call Center Customer Service
- Office Administration
Timeline
Manager
Hibbett Sports
02.2024 - Current
Merchandising Specialist
American Greetings
12.2023 - Current
Engagement Specialist
Carenet Healthcare
05.2021 - 01.2024
Assistant Manager
Cititrends
04.2021 - 11.2023
Assistant Manager
Family Dollar
03.2019 - 05.2021
Engagement Specialist
Alorica
10.2014 - 03.2019
Office Assistant
WWISCAA
01.2007 - 06.2012
Associate of Applied Science - Business Administration And Management
Hinds Community College
Associate of Science - Phlebotomy
Lakisha School of Phlebotomy
Associate of Science - Nursing
Mississippi Delta Community College
Associate of Arts - Fashion And Interior Designer
Hinds Community College
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