Michelle Brudnicki
Willow Springs,IL
Summary
Dedicated, loyal and customer oriented Individual who possesses strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Capable Claims Processor adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach. Bringing 22 years of related experience. Entry-level Courier with outstanding knowledge of local routes and providing dynamic customer service. Proven history of reliability and determination to deliver best-in-class work. Driven and adaptable individual.
Overview
24
24
years of professional experience
Work History
Warehouse Associate
Axcess Staffing
Bolingbrook, IL
02.2022 - Current
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Unemployment Adjudicator
CORESTAFF Services
Pasadena, CA
02.2021 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Medical Courier
Larson Express
Rolling Meadows, IL
08.2020 - 06.2021
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Properly documented all specimens received using the phone Application.
Claims Processor
State Farm Insurance
Downers Grove, IL
07.1996 - 09.2018
- Built rapport and trust with injured parties through effective customer service techniques which involved fair and prompt processing of claims.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
- Pursued continuing education and training programs to continue professional development.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout the entire claims lifecycle to promote effective service times for all parties.
- Efficiently processed high volumes of bodily injury claims while working in a fast-paced environment.
- Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to the assigned claim assignment.
Education
Some college - Elementary Education
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Argo Community High School
Summit ILSkills
- Customer rapport
- Goal-oriented
- Time management
- Superior organization skills
- Dependable and reliable
- Effective team player
- Detail-oriented
- Attention to confidentiality
- Route planning
- Troubleshooting
- Customer Service
- Good Telephone Etiquette
- Multitasking Abilities
Timeline
Warehouse Associate
Axcess Staffing
02.2022 - Current
Unemployment Adjudicator
CORESTAFF Services
02.2021 - 12.2021
Medical Courier
Larson Express
08.2020 - 06.2021
Claims Processor
State Farm Insurance
07.1996 - 09.2018
Some college - Elementary Education
Moraine Valley Community College
High School Diploma -
Argo Community High School
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