Michelle Bryan

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Managed check-in and check-out processes, ensuring smooth experience for guests.
• Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
• Implemented guest feedback system to gather insights for service improvements.
• Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
• Created welcoming and comfortable environment for guests.
• Greeted guests upon arrival by providing warm welcome.

Resolved reservation issues promptly while efficiently checking in guests.

• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Greeted guests upon arrival and offered assistance.
• Improved guest experience scores by consistently delivering exceptional service through active listening skills.
• Greeted guests upon arrival by providing warm welcome.