Acting
Michelle Bryant
Front Desk Agent
Norfolk,VA
Summary
Adept at enhancing guest experiences and streamlining front office operations, I leveraged my customer service and Microsoft Office skills at Hilton Grand Vacations to significantly boost guest satisfaction ratings. My proactive approach and keen listening abilities have consistently exceeded performance targets, demonstrating a commitment to excellence in hospitality services. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Resort setting. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hilton Grand Vacations
08.2024 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Quality Control Inspector
AO Smith Quality Water Heaters
06.2021 - 06.2024
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Repaired faults, reassembled products, and completed additional tests.
- Operated and maintained testing equipment.
- Examined products for imperfections and defects.
Cashier
BI-LO
03.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
McDonald's
08.2018 - 05.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Pyschology
Old Dominion University
Norfolk, VA 05.2001 -
High School Diploma -
Woodside High School
Newport News, VA 05.2001 -
Skills
Customer Service
Front Office Support
Microsoft Office
Guest Relations
Registration processing
Reservations
Time Management
Listening Skills
Credit and cash payments
Guest Services
Hospitality services
Guest accommodations
Interests
Singing
Dance
Reciting Movie lines, Writing poems
I love to watch shows from the 70's, like Good times or the Jefferson's and I watch it so much until i memorize the lines. I have always loved reciting movie lines. I can write my own poems, it is mainly freewrite; like off the type of my head.
Timeline
Front Desk Agent
Hilton Grand Vacations
08.2024 - Current
Quality Control Inspector
AO Smith Quality Water Heaters
06.2021 - 06.2024
Cashier
BI-LO
03.2020 - 02.2021
Cashier
McDonald's
08.2018 - 05.2019
Bachelor of Science - Pyschology
Old Dominion University
05.2001 -
High School Diploma -
Woodside High School
05.2001 -
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