Michelle Bryant
Lancaster,CA
Summary
With a proven track record at Mental Health. I excel in case management and team leadership, enhancing client satisfaction and team productivity through effective problem-solving and empathetic communication. My expertise in crisis intervention and relationship building has significantly improved client outcomes, demonstrating a commitment to excellence and collaborative success.
Overview
30
30
years of professional experience
Work History
Case Manager
Mentalth Health
11.2007 - 12.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Supervisor
Los Angeles County DHS-Patient Financial Services
06.1986 - 08.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Education
MBA - Business Administration And Management
University of Phoenix
Burbank, CA2006
Bachelor Of Arts - Business Administration And Health Management
University of La Verne
La Verne, CA06.2004
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Records management
- Crisis intervention
- Emotional awareness
- Treatment Planning
- Case management tracking
- Home visits and inspections
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Client relationship management
- Stress management
- Empathy and compassion
- Written and verbal communication
- Teamwork and collaboration
- Client meetings
Affiliations
MBA Association
Timeline
Case Manager
Mentalth Health
11.2007 - 12.2015
Supervisor
Los Angeles County DHS-Patient Financial Services
06.1986 - 08.2008
MBA - Business Administration And Management
University of Phoenix
Bachelor Of Arts - Business Administration And Health Management
University of La Verne
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