Michelle Bryant
Edmond
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
35
35
years of professional experience
1988
1988
years of post-secondary education
Work History
Civil/Probate Team Lead
Travis County, County Clerk
Austin
07.1999 - 09.2022
- Supervised daily operations of the County Clerk's office.
- Coordinated team meetings to discuss workflow and project updates.
- Managed document processing and record-keeping systems effectively.
- Efiling
- Trained new staff on policies and procedures for compliance.
- Ensured timely responses to public inquiries and requests for information.
- Implemented process improvements to enhance office efficiency.
- Collaborated with other departments to streamline service delivery.
- Resolved conflicts among team members to maintain a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Reviewed completed work to verify consistency, quality, and conformance.
- Issued citations, warrants, protective orders, evictions
Divorce/Minute Clerk
Payne County Clerk
Stillwater
07.1987 - 04.1998
- Processed incoming documents for accurate filing and record-keeping.
- Assisted in managing public records requests following established protocols.
- Maintained office supplies inventory to ensure efficient workflow.
- Supported data entry tasks to update county databases accurately.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Education
Stillwater High School
Stillwater, OKSkills
- Document management
- Process improvement
- Compliance training
- Record keeping
- Customer relationship management
- Data entry
- Team leadership
- Effective communication
- Problem solving
- Office administration
- Deadline management
- Attention to detail
References
References available upon request.
Timeline
Civil/Probate Team Lead
Travis County, County Clerk
07.1999 - 09.2022
Divorce/Minute Clerk
Payne County Clerk
07.1987 - 04.1998
Stillwater High School