Michelle Bucher
Sebring,FL
Summary
Motivated Appointment/ Cental Receiving Clerk offering valuable contributions in all facets of administrative activities derived from diverse, 10-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Other positions worked in warehouse setting: Receiver, Unloader,QA Associate. Positions in store setting: Cashier, Stocker, and Customer Service Manager.
Overview
27
27
years of professional experience
Work History
Appointment Clerk
Walmart
10.1996 - 10.2023
- Answered approximately [Number] calls per day regarding appointment requests, concerns and inquiries.
- Documented all calls and inquiries in computer system.
- Provided accurate information and answered any questions regarding services or products.
- Called potential customers by following calling list set forth by managers.
- Set appointments with customers based on individual convenience.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
No Degree - Diagnostic Medical Sonography
Keiser University
Fort Lauderdale, FL05.2025
High School Diploma -
Pike-Delta-York High School
Delta, OH05.1992
Skills
- Clerical Duties
- Customer Service Experience
- B2B Appointment Setting Experience
- Administrative Duties
- Document Management
- Telephone Etiquette
- Attention to Detail
- Critical Thinking
- Computer Skills
- Problem-Solving
- Microsoft Office Suite
- Strong Work Ethic
- Effective Multitasking
- Documentation Expertise
- Data Entry
Timeline
Appointment Clerk
Walmart
10.1996 - 10.2023
No Degree - Diagnostic Medical Sonography
Keiser University
High School Diploma -
Pike-Delta-York High School