Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Buckner

Vancouver

Summary

Outgoing individual with exceptional customer service skills, quick adaptability to new environments. Strong work ethic and rapid task learning abilities. Proficient in leadership and teamwork, utilizing criticism for personal growth. Skilled in computer operations and cashier duties, excelling in collaborative work settings.

Overview

10
10
years of professional experience

Work History

Lead Ramp Agent

McGee Air Services
04.2021 - 04.2023
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
  • Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
  • Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
  • Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.

Caregiver

Bonaventure of Salmon Creek
09.2019 - 04.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Secretary

Bacon Collision & Reconditioning
12.2018 - 11.2019
  • Helped costumers that walked through the door, including starting car estimates while boss was out of office
  • Collecting costumer information
  • Closed estimates when car was done, paid and has left the shop
  • Filed important papers, estimates, bills, and employee information
  • Balanced and organized online company finances
  • Washed and light detailed cars on occasion
  • Drove vehicles to and from accounts
  • Wrote checks for company bills
  • Took payment from costumers
  • Picked up supplies for office and restrooms
  • Kept office organized and clean
  • Doubled checked work before costumer pick up

Receptionist

H&r Block Inc.
01.2019 - 04.2019
  • Routed incoming mail and messages to relevant personnel without delay
  • Operated multi-line telephone system to independently handle calls each day
  • Kept reception area clean and neat to give visitors positive first impression
  • Organized bookings and meetings for clients that need tax help
  • Made sure all tax prepares were staying on their scheduled times so they did not fall into other appointments
  • Call and made appointments to clients that have not yet set their appointments for the tax year

Server

Rose and Thorn
01.2018 - 10.2018
  • My job is to make sure every costumer that comes through the door is greeted and attended too.
  • I make sure everyone gets their drink/food order in a timely manner.
  • I am attentive the whole time to make sure the costumers are happy with their experience, and insure they will come back.

Expo/Line cook/Service assistant

Michael Jordan Steakhouse
03.2017 - 12.2017
  • As an expo I have to control front of house and back of house staff at the same time.
  • Making sure plates go out exactly as to expectation, on time and to the correct table and seat number.
  • I have to be focused, organized, and fast.
  • I also have worked the sauté, salad, fish and dessert line.
    As a SA I have to bring out food, bus tables, and re set tables.

Shift Supervisor

Round Table Pizza
05.2013 - 03.2017
  • The role of the shift supervisor is to be the primary management during a given shift.
  • My job is to lead the shift through the projected sales of the night and make sure everything runs smoothly.
  • I have to make sure I'm cutting labor if necessary and ensuring costumers are taken care of at all times.
  • I was responsible for closing or opening the store with paper work and deposit for the day.
  • I have also done inventory (weekly/monthly) and evaluations on other supervisors.

Education

High School Diploma -

Skyview High School
1300 NW 139th St, Vancouver, WA 98685
06-2013

Associate of Science - Health Information Management

Clark College
Vancouver, WA
06-2025

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Leadership experience
  • Attentive to people
  • Relationship building

Timeline

Lead Ramp Agent

McGee Air Services
04.2021 - 04.2023

Caregiver

Bonaventure of Salmon Creek
09.2019 - 04.2021

Receptionist

H&r Block Inc.
01.2019 - 04.2019

Secretary

Bacon Collision & Reconditioning
12.2018 - 11.2019

Server

Rose and Thorn
01.2018 - 10.2018

Expo/Line cook/Service assistant

Michael Jordan Steakhouse
03.2017 - 12.2017

Shift Supervisor

Round Table Pizza
05.2013 - 03.2017

High School Diploma -

Skyview High School

Associate of Science - Health Information Management

Clark College

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Michelle Buckner