Michelle Budde
Bardstown,KY
Summary
Experienced Business Analyst (BA) and Subject Matter Expert (SME) recognized for exceptional problem-solving abilities and strategic solutions. Specializes in optimizing business processes, identifying deficiencies, and implementing improvements. Serves as a trusted advisor in technology and Standard Operating Procedure (SOP) evaluation, collaborating closely with clients and teams.
With over two decades in educational development, excels in technical research, record management, and creating user-centric documentation. Highly organized and adept at managing multiple projects, with exceptional writing skills that ensure clear, concise, and impactful communication. Advanced technical expertise drives systems analysis, design, training, and implementation.
Overview
20
20
years of professional experience
Work History
BA, SME, Ed Developer
Amadeus IT Group
03.2022 - 01.2025
- Acted as a Subject Matter Expert in eight software applications, proficient in their setup requirements and both internal and client-based process flows.
- Participated in multiple weekly meetings with various stakeholders, receiving guidance on bug fixes and enhancements slated for specific completion dates.
- Tested and developed new features, updated Standard Operating Procedures (SOPs), and implemented tools to enhance the user experience.
- Developed training and online help materials in tandem with Product Owners, Technical Contributors, and stakeholders to produce accurate, user-friendly, and technically precise documentation.
- Created intuitive forms with user-friendly interfaces and advanced techniques, ensuring ease of navigation, understanding, and the accuracy and relevance of collected data for users of varying technical proficiency.
- Integrated multiple dependencies and tailored forms to capture complex, interrelated requirements, and gather critical information, supporting documentation, and decision-making processes.
- Maintained Online Help systems, ensuring documentation remained current and easily accessible.
Project Lead (Contractor), Client Success Manager
TravelNet Solutions
04.2020 - 01.2022
- Performed Quality Assurance throughout project life cycle, consistently monitoring and reporting progress.
- Provided post-sale support, resolved outstanding tickets, and assisted in addressing implementation issues.
- Configured and customized TRACK product application to meet specific needs of clients.
Director of Operations (Contractor)
Medical E-Commerce
04.2017 - 03.2020
- Oversaw management and coordination of 15 distinct product lines.
- Delivered comprehensive customer support.
- Formulated and implemented operational procedures.
BA, SME, Tester, Ed Developer
Rental Network Software
03.2015 - 04.2017
- Collaborated with development teams to refine software features, ensuring functionality, user-friendliness, and industry standards.
- Supervised bug resolution, conducted fix testing, and provided developer support while upholding quality assurance standards.
- Conducted meticulous testing for Timeshare and Rental software applications, identifying and resolving issues before deployment.
- Created and maintained detailed testing procedures, scripts, and test cases to ensure quality and compatibility.
- Created extensive training materials and directed a team in developing comprehensive online help documentation, ensuring that all content was accurate, user-friendly, and technically precise.
- Engaged in usability testing, simplified technical concepts for clarity, and collaborated with experts to ensure accuracy.
Business Analyst (Contractor)
CBTS
07.2013 - 02.2015
- Designed and developed a requirement repository database using Microsoft Access to streamline project management and development processes.
- Conducted requirements gathering to develop detailed user stories.
- Created as-is and to-be process diagrams for more than 25 complex processes, each averaging over 100 steps.
BA, Tester, Training Technical Lead
Hewlett Packard, HP
07.2008 - 06.2013
- Developed business processes and General System Design (GSD) documentation within a waterfall framework for Child Support Enforcement System (CSES) and Family Court Case Management System (FCCMS) applications.
- Enhanced resource efficiency by analyzing business requirements and identifying opportunities for process improvements.
- Communicated clear requirements to technical teams and actively participated in team meetings to share knowledge and address challenges.
- Collaborated with external agencies to design and document Locate and Case Management modules.
- Collaborated with state and local government stakeholders to update forms and reports, recreate and redesign 354 legacy forms and 229 reports using LetterGenie, and ensure all requirements and feedback were incorporated.
- Prepared detailed GSD documentation for each form and report, defined test requirements, created and executed detailed test cases, documented defects, and facilitated their prompt resolution to meet software specifications.
- Developed extensive training solutions for CSES and FCCMS across 46 counties.
- Developed the entire training framework, establishing objectives, methodologies, and timelines to ensure comprehensive training.
- Designed detailed manuals, guides, and resources to aid learners in understanding the software.
- Facilitated interactive training sessions, both in-person and virtually, to effectively teach users how to navigate and utilize the software.
- Collaborated with the training department to align strategies and timelines, ensuring users were well-prepared and proficient prior to the software rollout.
Skills
- Business Process Optimization
- Agile Project Management
- Test Case Development
- Form and Report Redesign
- QA and Defect Management
- Training Solutions
- Child Support Operations
- Microsoft 365 Suite
- Confluence, Asana, Jira, Salesforce
- LetterGenie, MadCap Flare, MadCap Central, MadCap Doc-to-Help, Adobe RoboHelp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
BA, SME, Ed Developer - Amadeus IT Group
03.2022 - 01.2025
Project Lead (Contractor), Client Success Manager - TravelNet Solutions
04.2020 - 01.2022
Director of Operations (Contractor) - Medical E-Commerce
04.2017 - 03.2020
BA, SME, Tester, Ed Developer - Rental Network Software
03.2015 - 04.2017
Business Analyst (Contractor) - CBTS
07.2013 - 02.2015
BA, Tester, Training Technical Lead - Hewlett Packard, HP
07.2008 - 06.2013
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