Michelle Bumgarner
Granite Falls,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin Donuts & Baskin Robbins
Lenoir, NC
12.2021 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Local Coordinator
Special Olympics NC
Granite Falls, NC
02.2014 - 05.2019
- Created detailed reports of all expenses related to the county program
- Facilitated meetings between families and directors to discuss plans.
- Verified accuracy of invoices from vendors prior to payment processing.
- Ensured compliance with local laws and regulations regarding event planning.
- Researched potential venues for upcoming events based on client criteria.
- Identified areas for improvement in order to optimize future events.
- Assisted in budgeting, forecasting, and tracking costs associated with events.
- Provided support in resolving any issues that arose during events.
- Conducted regular site visits prior to each event in order to evaluate conditions on site.
- Organized logistics for on-site events, such as transportation, catering, and accommodations.
Manager
Burger King
Lenoir, NC
08.2011 - 03.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Minimized staff turnover through appropriate selection, orientation and training.
Manager
Wendys
Hickory, NC
10.2003 - 11.2009
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
Skills
- Service Quality Improvement
- P&L Management
- Customer Retention
- Quality Management
- Staff Supervision
- Sales
- Schedule Management
- Leader
- Staff Training and Development
- Leadership and Team Building
- Staff Training
- Employee Scheduling
- Staff Motivation
- Inventory Control
Certification
- Serv-safe certified -Expires 2028
Timeline
General Manager
Dunkin Donuts & Baskin Robbins
12.2021 - Current
Local Coordinator
Special Olympics NC
02.2014 - 05.2019
Manager
Burger King
08.2011 - 03.2017
Manager
Wendys
10.2003 - 11.2009
- Serv-safe certified -Expires 2028
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