Michelle Bunbury
Queens Village,NY
Summary
Highly organized and dependable individual with experience with front desk operations and cashier experience. Demonstrated talent in performing a wide range of customer service tasks, resolving customer complaints, handling high-volume phone calls, and answering customer queries. A friendly and polite individual who works collaboratively to attain the goals of the company.
Overview
16
16
years of professional experience
Work History
School Bus Driver
Logan Bus
Ozone Park, NY
04.2023 - Current
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Driver
Uber
04.2018 - 10.2022
- Used the Uber application to accept requests for pick and drop
- Responded to customers' calls and determined urgency by conversing with them
- Determined the pickup destinations and contacted customers to confirm arrival or ETA
- Drove the car to pickup destinations marked on the Uber application
- Used GPS and Google maps to determine destination locations and accept customers' directions if voluntary
- Dropped customers off at their destinations and accepted payments for services rendered
Medical Receptionist
Hennessey Dermatology
New York, NY
05.2008 - 02.2017
- Answered multiple phone lines and scheduled appointments
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Bushwick High School
Brooklyn, NYMedical Assistant Training -
Ultrasound Diagnostic
Skills
- Correspondence Handling
- Reception Area Maintenance
- Switchboard
- Calendar Management
- Phone Etiquette
- Call Forwarding
- Customer Service
- POS Operations
Timeline
School Bus Driver
Logan Bus
04.2023 - Current
Driver
Uber
04.2018 - 10.2022
Medical Receptionist
Hennessey Dermatology
05.2008 - 02.2017
High School Diploma -
Bushwick High School
Medical Assistant Training -
Ultrasound Diagnostic