Michelle Burbidge
Shelton
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Meticulous, excellent at juggling multiple tasks and working under pressure.
Overview
28
28
years of professional experience
Work History
Substitute Paraprofessional
Elma Elementary School
Elma, WA
12.2023 - Current
- Provide support during classes, group lessons, and classroom activities.
- Assistte teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Monitor student classroom and outdoor activities to promote student safety.
House Cleaner
Self
Grays Harbor
05.2012 - Current
- Create spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfect and mop bathrooms to keep facilities sanitary and clean.
- Mop hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-duste and wipe down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Remove bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wash and put away kitchen dishes, utensils and glassware.
Office Assistant (part Time)
Grays Harbor County Fairgrounds
Elma, WA
07.2021 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in set up and break down of fair events.
- Assisted in Concession
- Stocking and organizing
Paraeducator
Montesano School District
10.2013 - 09.2019
- Assist teachers and work individually with students age Preschool to 2nd grade with special needs to help them navigate their education.
- Maintain student safety in classroom and outside environments.
- Instituted mentoring program between Kindergarten and 2nd grade students, increasing student development and enthusiasm for learning.
Barista
Dynamite Shotz
10.2011 - 10.2012
- Conducted successful cash audits at the end of each shift.
- Prioritized drink requests while managing interruptions.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Cultivated ability to recall customers' names and address them by name.
- Accurately took to-go and special orders via phone.
- Served individually made coffee drinks to over 100 customers daily.
- Memorized recipes for 20 or more specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
Court Administrator Assistant (Temporary/Fill in Position)
Grays Harbor Superior Court
10.2010 - 12.2011
- Responded to customer requests via telephone and email.
- General office duties, filing, faxing, mail delivery.
- Supported Chief Operating Officer with daily operational functions.
- Dictation for 3 Judges
- Organize books in Law Library
- Retrieve all court documents for Judges for upcoming trials.
- Set criminal settings and put in scheduling system for upcoming trials.
Customer Service Technical Support
Grays Harbor PUD
10.2000 - 10.2006
- Took inbound and made outbound calls to resolve customer account and technical issues.
- Assisted customers promptly and politely, in person and via telephone.
- Entered data promptly and efficiently with 100% accuracy rate.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Processed cash and credit payments rapidly and accurately.
- Read 200 to 500 house meters.
- Disconnected electrical meters for non paying customers
Waitress
Billys/Bridges Restaurant
09.1995 - 06.1998
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Served beverages, breads and butter and replenished items as necessary.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Received frequent customer compliments for going above and beyond normal duties.
- Observed tables to promptly respond to requests and refill beverages.
- Answered telephones and completed financial transactions for other team members.
- Maintained high standards of cleanliness and sanitation.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Offered enthusiastic and personable service to all customers.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Verified cash drawer against the day’s receipts.
Education
Massage Therapy
Bodymechanics
Olympia, WA11.2007
Office Technology
Grays Harbor College 1995 To 1997
Aberdeen, WAHigh School Diploma -
Forks Junior-Senior High School
Forks, WA06.1995
Skills
- Right Response Training (3 years)
- Proficient in cash management
- MS Windows proficient
- Customer-oriented
- Quick learner
- Computer literate
- Multi-line phone talent
- Positive and friendly
- Goal-oriented
- Motivated team player
- Types 45 WPM
- Exceptional time management skills
- People-oriented
- Excellent work ethic
- Detail-oriented
- Class A CDL
Timeline
Substitute Paraprofessional
Elma Elementary School
12.2023 - Current
Office Assistant (part Time)
Grays Harbor County Fairgrounds
07.2021 - 05.2022
Paraeducator
Montesano School District
10.2013 - 09.2019
House Cleaner
Self
05.2012 - Current
Barista
Dynamite Shotz
10.2011 - 10.2012
Court Administrator Assistant (Temporary/Fill in Position)
Grays Harbor Superior Court
10.2010 - 12.2011
Customer Service Technical Support
Grays Harbor PUD
10.2000 - 10.2006
Waitress
Billys/Bridges Restaurant
09.1995 - 06.1998
Massage Therapy
Bodymechanics
Office Technology
Grays Harbor College 1995 To 1997
High School Diploma -
Forks Junior-Senior High School