Michelle Burbidge
Shelton
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Meticulous, excellent at juggling multiple tasks and working under pressure.
Overview
28
28
years of professional experience
Work History
Substitute Paraprofessional
Elma Elementary School
12.2023 - Current
- Provide support during classes, group lessons, and classroom activities.
- Assistte teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Monitor student classroom and outdoor activities to promote student safety.
House Cleaner
Self
05.2012 - Current
- Create spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfect and mop bathrooms to keep facilities sanitary and clean.
- Mop hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-duste and wipe down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Remove bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Wash and put away kitchen dishes, utensils and glassware.
Office Assistant (part Time)
Grays Harbor County Fairgrounds
07.2021 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in set up and break down of fair events.
- Assisted in Concession
- Stocking and organizing
Paraeducator
Montesano School District
10.2013 - 09.2019
- Assist teachers and work individually with students age Preschool to 2nd grade with special needs to help them navigate their education.
- Maintain student safety in classroom and outside environments.
- Instituted mentoring program between Kindergarten and 2nd grade students, increasing student development and enthusiasm for learning.
Barista
Dynamite Shotz
10.2011 - 10.2012
- Conducted successful cash audits at the end of each shift.
- Prioritized drink requests while managing interruptions.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Cultivated ability to recall customers' names and address them by name.
- Accurately took to-go and special orders via phone.
- Served individually made coffee drinks to over 100 customers daily.
- Memorized recipes for 20 or more specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
Court Administrator Assistant (Temporary/Fill in Position)
Grays Harbor Superior Court
10.2010 - 12.2011
- Responded to customer requests via telephone and email.
- General office duties, filing, faxing, mail delivery.
- Supported Chief Operating Officer with daily operational functions.
- Dictation for 3 Judges
- Organize books in Law Library
- Retrieve all court documents for Judges for upcoming trials.
- Set criminal settings and put in scheduling system for upcoming trials.
Customer Service Technical Support
Grays Harbor PUD
10.2000 - 10.2006
- Took inbound and made outbound calls to resolve customer account and technical issues.
- Assisted customers promptly and politely, in person and via telephone.
- Entered data promptly and efficiently with 100% accuracy rate.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Processed cash and credit payments rapidly and accurately.
- Read 200 to 500 house meters.
- Disconnected electrical meters for non paying customers
Waitress
Billys/Bridges Restaurant
09.1995 - 06.1998
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Served beverages, breads and butter and replenished items as necessary.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Received frequent customer compliments for going above and beyond normal duties.
- Observed tables to promptly respond to requests and refill beverages.
- Answered telephones and completed financial transactions for other team members.
- Maintained high standards of cleanliness and sanitation.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Offered enthusiastic and personable service to all customers.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Verified cash drawer against the day’s receipts.
Education
Massage Therapy
Bodymechanics
Olympia, WA11.2007
Office Technology
Grays Harbor College 1995 To 1997
Aberdeen, WAHigh School Diploma -
Forks Junior-Senior High School
Forks, WA06.1995
Skills
- Right Response Training (3 years)
- Proficient in cash management
- MS Windows proficient
- Customer-oriented
- Quick learner
- Computer literate
- Multi-line phone talent
- Positive and friendly
- Goal-oriented
- Motivated team player
- Types 45 WPM
- Exceptional time management skills
- People-oriented
- Excellent work ethic
- Detail-oriented
- Class A CDL
Timeline
Substitute Paraprofessional
Elma Elementary School
12.2023 - Current
Office Assistant (part Time)
Grays Harbor County Fairgrounds
07.2021 - 05.2022
Paraeducator
Montesano School District
10.2013 - 09.2019
House Cleaner
Self
05.2012 - Current
Barista
Dynamite Shotz
10.2011 - 10.2012
Court Administrator Assistant (Temporary/Fill in Position)
Grays Harbor Superior Court
10.2010 - 12.2011
Customer Service Technical Support
Grays Harbor PUD
10.2000 - 10.2006
Waitress
Billys/Bridges Restaurant
09.1995 - 06.1998
Massage Therapy
Bodymechanics
Office Technology
Grays Harbor College 1995 To 1997
High School Diploma -
Forks Junior-Senior High School
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