Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

MICHELLE BURDICK

PO BOX 395,TX

Summary

With a proven track record at BANG Advertising, Inc., I excel in project execution and fostering team collaboration. My strategic planning and relationship-building skills have consistently enhanced project outcomes and client satisfaction, achieving significant performance improvements across diverse roles.

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

33
33
years of professional experience

Work History

Project Manager

BANG Advertising, Inc.!
07.2021 - 08.2023
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed projects from procurement to commission.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.

Revenue Cycle Management

Conifer Health Solutions
07.2018 - 07.2019
  • Leveraged industry best practices in revenue cycle management, resulting in accelerated reimbursement timelines.
  • Contributed to revenue cycle management through precise coding assignments for diagnoses and procedures performed within the healthcare facility.
  • Enhanced interdepartmental collaboration, leading to more cohesive approach to revenue cycle management and improved financial outcomes.
  • Collaborated with IT to develop new revenue cycle management software, leading to improved tracking and reporting of key financial metrics.
  • Enhanced revenue cycle management by identifying under-coded services and submitting accurate claims for reimbursement.
  • Reduced errors in coding and billing processes by providing ongoing education opportunities for coding specialists, enhancing revenue cycle management outcomes.
  • Enhanced revenue cycle management with timely submission of clean claims to insurance companies.
  • Optimized revenue cycle management through close collaboration with billing specialists, enabling better coordination across departments.
  • Supported revenue cycle management through diligent monitoring of claims submissions, denials, and appeals.
  • Coordinated closely with other departments, such as registration or patient finance teams, to streamline workflows across the organization''s revenue cycle management function.
  • Optimized revenue cycle management by closely monitoring outstanding accounts and implementing effective collection strategies.

Research & Development/Overpayment Recovery Spec.

West Asset Management
08.2013 - 04.2018
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
  • Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
  • Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency.
  • Interpreted data and made recommendations from findings.
  • Created and maintained database to store research data.
  • Analyzed large volume of data to identify patterns, trends and correlations.
  • Participated in data mining activities to uncover insights from various sources.
  • Supported senior management in making informed decisions by delivering timely and accurate research findings.
  • Empowered decision-makers by providing them with clear, concise, and timely research findings.

Senior Champion Customer Service Specialist

CIGNA HealthCare
11.1990 - 05.2013
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Bells High School
Bells
05-1988

Skills

  • Project Execution
  • Project planning
  • Project planning and development
  • Project scheduling
  • Project tracking
  • Team collaboration
  • Relationship building
  • Strategic planning
  • Schedule management
  • Client relations
  • Customer relations
  • Staff management
  • Work flow planning
  • Advanced problem solving
  • Document management
  • Performance improvements
  • Inventory control
  • Resource allocation
  • Vendor sourcing
  • Project regulations
  • Contract development

Timeline

Project Manager

BANG Advertising, Inc.!
07.2021 - 08.2023

Revenue Cycle Management

Conifer Health Solutions
07.2018 - 07.2019

Research & Development/Overpayment Recovery Spec.

West Asset Management
08.2013 - 04.2018

Senior Champion Customer Service Specialist

CIGNA HealthCare
11.1990 - 05.2013

High School Diploma -

Bells High School

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MICHELLE BURDICK