Michelle Burgess
Joppa,MD
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members. Am progressive-minded and in tune with new developments in the customer service field. Proven to be effective and collaborative with strong organizational talents. I enjoy collective brainstorming sessions which enable me to coordinate activities to achieve a common goal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
BeMore Staffing
10.2022 - Current
- Sourced, screened and for various roles. and worked with hiring managers to coordinate interviews, offers and onboarding.
- Conducting interview's
- Evaluated resumes, interviewed and presented qualified candidates to property Managers and solicited feedback to refine recruiting strategy.
- Developed and maintained strong working relationships with executives, HR team and property managers to foster partnerships that produced consistent results.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Reviewed employment applications and background check reports to facilitate hiring process.
Floating Leasing Consultant
Be More Staffing
08.2021 - Current
- Presented apartments to prospective residents with particular attention to building value, features, design and amenities.
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Prepared lease-related documentation and interdepartmental correspondence.
Home Director
The Gabriel Network
08.2012 - 10.2022
- Developed and created programs and monitored effectiveness against individual participant needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed monthly schedules and assignments for residents, staff and volunteers.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient assistance to residents, handling challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements with the supporting community.
- Created and enforced social distancing protocols and wore mask or face shield.
- Actively listened to residents, handled concerns quickly and escalated major issues to Executive Director.
- Referred clients to appropriate volunteers, community agencies and organizations to meet treatment needs.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Analyzed building control and HVAC system performance and recommended improvements.
- Controlled expenses to meet budget requirements.
Professional Leasing Consultant
DM Realty
05.2017 - 02.2020
- Presented apartments to prospective residents with particular attention to building value, features, design and amenities.
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Completed annual rent calculations using housing database software.
- Communicated effectively with owners, residents and on-site associates.
- Managed single family homes, and prepared property documents for permanent records and regulatory requirements.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Education
No Degree - Human Services
Baltimore City College
Baltimore, MD06.2019
No Degree - Addiction Counseling
Baltimore City Community College
Baltimore, MD06.2019
Skills
- Onsite facility tours
- Program development
- Proficient and effective communication with staff and clients
- Training, Development and onboarding new staff
- Responsible
- Adaptability
- Maintenance & Repair
- Computer proficiency
- Employee Timesheet Processing
- Talent Management
- Pre-Screening and Qualifying new talent
- Fair Reporting
- Application Screening
- Remote Conferencing and Communication
- Employment Data Tracking
- Recruiting Temporary and Seasonal Employees
- Employee and Applicant Assessment
Certification
- Certified Nursing Assistant, Allied Health Washington, D.C. 2009-2017
- Certified School Age Teacher, Baltimore, Maryland 2015-2017
- Infant and Adult CPR Certification, Current
Timeline
Talent Acquisition Specialist
BeMore Staffing
10.2022 - Current
Floating Leasing Consultant
Be More Staffing
08.2021 - Current
Professional Leasing Consultant
DM Realty
05.2017 - 02.2020
Home Director
The Gabriel Network
08.2012 - 10.2022
No Degree - Human Services
Baltimore City College
No Degree - Addiction Counseling
Baltimore City Community College
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