Michelle Burgess
Cibolo,TX
Summary
Experienced registered nurse with over 30 years of clinical bedside and educational instruction in various settings. Developed exceptional leadership and organization skills during military service. Skilled instructor for electronic medical/health records and proficient in computer/application software for data input and extraction from databases. Exceptional clinical and patient communication skills, providing high-level service in fast-paced environments. Able to quickly solve problems, discern needs, and strengthen relationships with diverse patients and family members. Seasoned nursing professional with proven clinical knowledge, interpersonal strengths, and technical abilities. Knowledgeable about EMR charting, medication administration, and interdisciplinary collaboration to optimize patient care and support. Quality-focused and efficiency-driven leader. Hardworking registered nurse with a track record of providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing patient care and satisfaction. Streamlined safety protocols for comprehensive patient care.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Endoscopy Registered Nurse
Favorite Healthcare Staffing
2024.08 - Current
- Advanced procedure room RN including POEMs, ERCPs, and PEGs
- Patient Education - pre procedure, post procedure, and medications
- Duties include but are not limited to, pre-admission phone calls, pre-op preparation of patients to include intravenous access, EKGs, review of history to ensure patient safety and occasional premedication administration, recovery of surgical patients to include pediatrics and adults
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse
Theda Oaks Ambulatory Surgery Center - USPI
2023.02 - Current
- Cross trained in all areas of the facility which include; pre-operative area, procedure room for both (pain management & endoscopy) and PACU
- Duties include but are not limited to, pre-admission phone calls, pre-op preparation of patients to include intravenous access, EKGs, review of history to ensure patient safety and occasional premedication administration, recovery of surgical patients to include pediatrics and adults
- Accurately documents the components of the nursing process in compliance with policy and procedure
- Monitoring recording and reporting symptoms or changes in patients' conditions while serving in the role of conscious sedation nurse
- Consulting and coordinating with healthcare team members to assess, plan and implement patient care plans
- Actively instructs and educates patients and their families on the Plan of Care and discharge instructions for all the outpatient procedures performed
- Able to perform duties assigned independently, with little to no direction.
Registered Nurse
Favorite Healthcare Staffing
2023.01 - 2023.06
- Work as a per diem nurse traveling to multiple facilities
- Able to perform duties assigned independently, with little to no direction
- Duties pre-admission phone calls, pre-op preparation of patients to include intravenous access, EKGs, review of history to ensure patient safety and recovery of surgical patients to include pediatrics and adults
- Educate patients and families on pre- and postoperative care
- Contributed professional judgments in the review of these cases and as part of a multidisciplinary team effort in managing the care of patients
- Able to evaluate situations involving all administrative and professional medical areas for inpatient and outpatient care to decide alternative approaches for medical care and services
- Exercised initiative and resourcefulness in managing assigned clinical, administrative, and lead responsibilities.
First Sergeant
United States Army
1992.11 - 2022.11
- Ensured completion of missions assigned to personnel in unit
- Jobs performed include Recovery Room nurse, ICU nurse, and Emergency Room nurse
- Provided direct nursing care to patients, including medication administration, blood draws, IV Therapy, and tube feedings
- Assisted patients with daily activities, such as personal hygiene, ambulation, and bathing
- Conducted patient and family education about medications and chronic conditions
- Served as a clinical educator for BLS, ACLS, PALS, NRP and PHTLS
- Maintains medical readiness & unit deployability at 90% or higher with over 100 Service members assigned
- Coach, mentor and counsel peers and subordinates to foster and encourage up worth growth.
Staff Development Instructor
United Healthcare/WellMed
2018.07 - 2022.09
- Collected, organized, analyzed, tracked, and quantified data and program effectiveness through outcome measurement using the Kirkpatrick Model
- Utilized knowledge of military and civilian health care services and administrative systems to educate staff at all levels
- Used advanced skills of operating automation equipment and systems to maximize efficient communication and to conduct preparation of briefings, documents, presentations, policies, data retrieval and maintenance of relational databases
- Provided education to all levels of clinical staff
- Aided in instructional design for the WellMed Enterprise using the ADDIE Model
- Ability to effectively communicate with health care providers at all levels
- Supplied education to all levels of staff.
Registered Nurse
Landstuhl Regional Medical Center
2019.05 - 2020.05
- Works as the Deputy Chief of Referral Management
- Enters all referrals in the documentation system to interdisciplinary teams inclusive of specific specialty clinics
- Plans, coordinates, manages, monitors, and evaluates the proper level of care by reviewing referrals, healthcare plans, and historical care provided to the patient
- Manages referral/consults received from local external health care providers and beneficiaries themselves
- Independently reviews referrals provided by a variety of doctors for final decisions and disposition
- Completed TRICARE fundamentals course to gain knowledge of laws, policies and regulations related to TRICARE benefits, reservist health benefits and VA health benefits
- Collaborates with other clinical practice areas (physicians, nurses, dieticians, and administrative personnel) to support managed care principles and practices to include utilization review of medications
- Independently reviews referrals provided by a variety of doctors for final decisions and disposition
- Provide professional help to health care providers in identifying patients' needs for referral.
Registered Nurse
Favorite Healthcare Staffing
2018.05 - 2019.04
- Worked as a per diem nurse traveling to multiple facilities
- Able to perform duties assigned independently, with little to no direction
- Duties include pre-admission phone calls, pre-op preparation of patients to include intravenous access, and recovery of surgical patients to include pediatrics and adults
- Educated patients and families on post-operative care
- Contributed professional judgments in the review of these cases and as part of a multidisciplinary team effort in managing the care of patients
- Able to evaluate situations involving all administrative and professional medical areas for inpatient and outpatient care to decide alternative approaches for medical care and services
- Exercised initiative and resourcefulness in managing assigned clinical, administrative, and lead responsibilities.
Registered Nurse
Northeast Methodist Hospital
2016.03 - 2018.01
- Charge nurse for Endoscopy department
- Exercised judgment, knowledge, and ingenuity setting up protocols, organization, and activities by solving problems at hand, in the absence of regulatory guidelines
- Recovered conscious sedation patients in Endo recovery area
- Worked with the pre-op nurses to ensure prompt start times by starting IVs and administering pre-procedure medications as ordered
- Assisted the PACU nurses with after hour and weekend recoveries to minimize overtime
- Planned and developed staffing schedule to maximize staffing coverage while ensuring proper departmental coverage
- Established proper standards in nursing care for staff administering conscious sedation
- Contributed professional judgments in the review of cases and as part of a multidisciplinary team effort in managing the care of patients
- Participated as a team member in staff meetings, educational forums, formal and informal gatherings.
Registered Nurse
Methodist Stone Oak Hospital
2015.09 - 2016.01
- Travel nurse for Gastrointestinal Endoscopy Unit and Post-Anesthesia Care Unit (PACU)
- Recovered patients in a 10+ bed unit, for general surgeries to include pediatrics cases, craniotomies, orthopedic procedures, colectomies, endoscopy procedures, etc
- Maintained an orderly, efficient, prompt flow of patients through work area
- Verified physician orders and administered medications as ordered prior to patient discharge
- Actively communicated with members of the healthcare team, patients, and families
- Aided in developing programs to promote wellness, prevent illness, improve health, promote health education, manage disease, and manage medical cost for gastroenterology, cardiac, neurological and oncology patients.
Senior Physical Evaluation Board Liaison Officer
Evans Army Community Hospital
2014.08 - 2015.09
- Assisted Soldiers of the Army Reserve and National Guard through the Integrated Disability Evaluation System (IDES) process across the entire United States
- Counseled, coordinated medical appointments, and tracked all cases according to IDES timeline
- Responsible for the maintenance and privacy protection of Soldiers IDES packets and medical records; maintains software databases for Soldiers assigned to him in the IDES process
- Team Lead and then platoon sergeant during the Army mobilization
- Weight control and Competency Assessment Folder (CAF) manager
Progressive Care Registered Nurse
Southwest General Hospital
2012.11 - 2014.08
- Charge nurse for 16-bed Progressive Care Unit (PCU), provided care for patients who require close monitoring and assessment, including telemetry monitoring for post orthopedic and oncological procedures
- Coordinated patient treatment plan with multidisciplinary care team, conducting patient assessments and ensuring any changes are then recorded and charted
- Provided pre and post care for patients undergoing cardiac and other complex procedures
- Functioned as a Super User during the hospital's transition to electronic health/medical records.
- Served as a preceptor for nursing students, effectively teaching critical thinking skills and fostering an environment of continuous learning
- Managed complex caseloads and coordinated care for patients with multiple comorbidities, ensuring appropriate resources were allocated for their needs.
- Improved patient outcomes by promptly identifying changes in condition, initiating appropriate interventions, and communicating effectively with physicians.
Combat Medic/EMT Instructor
Army Department of Combat Medicine
2010.06 - 2011.08
- Conducted sixteen-week classroom combat medicine course, concluding with a twelve-day field training exercise
- Instructed students how to triage and treat patients with limited resources and arrange and prepare for medical evacuation
- Specific training included application of tourniquets and pressure dressings, Needle Chest decompression, trauma assessment, and Saline Lock and IV initiation
- Served as Lead Instructor for assigned Team
- Trained Soldiers in the US Army's second largest job producing field.
Education Coordinator
Brooke Army Medical Center
2009.11 - 2010.05
- Instructed basic life support classes, emergency medical technician refresher classes and certification classes
- Facilitated trauma lanes for EMT renewal testing
- Assisted with Warrior task training
- Tasked to be an Instructor & Observer during Hospital orientation for incoming nurses.
Non-Commissioned Officer in Charge
Bayne Jones Army Community Hospital
2008.11 - 2009.11
- Oversaw day-to-day operations of Family Medical Clinic and Labor & Delivery units
- Monitored payroll and timecards, ensuring accuracy of electronic timecards
- Organized monthly staff meetings and regular in-service training, provided guidance and updates to nurses and staff
- Made certain all nurses and staff maintained required licensures and certifications
- Supervised and evaluated staff of over 60 medical professionals
- Maintained a hand-receipt of over $800K for Family Medical Clinic and $1.5M for Labor & Delivery
- Facilitated remodeling of clinic area of hospital, ensuring patient and staff space and equipment needs met.
Education
Bachelor of Science - Nursing
University of Oklahoma
Oklahoma City, Ok05.2012
Skills
- Medication and IV administration
- Patient Assessments
- Patient education and counseling
- Family Education
- Advanced Cardiac Life Support (ACLS) certification
- Performing EKGs
- EMR / EHR
- Patient Counseling
- Staff Supervision
- Health screening
Certification
- Peripherally Inserted Central Catheter Training
- Pediatric Advanced Life Support Trained
- Advance Cardiovascular Life Support Trained
- Basic Life Support Instructor Trained
Computersystems
- EPIC
- EClinicalWorks (eCW)
- MD-Reports
- Casetabs
- Meditech
- MS Office
- McKesson
- Composite Health Care System (CHCS I and CHCS II)
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Medisoft
- Med Pros
- MedBase
- Centricity
- Pentax Endopro
- Docuscribe
Areasofstrengthandexpertise
- Process improvement
- Instructional Design
- Leadership of Department
- Care Plan Development
- Quality Assurance
- Knowledge of ADDIE and Kirkpatrick Models
- Experienced Staff and Patient Educator
References
References Available Upon Request
Timeline
Endoscopy Registered Nurse
Favorite Healthcare Staffing
2024.08 - Current
Registered Nurse
Theda Oaks Ambulatory Surgery Center - USPI
2023.02 - Current
Registered Nurse
Favorite Healthcare Staffing
2023.01 - 2023.06
Registered Nurse
Landstuhl Regional Medical Center
2019.05 - 2020.05
Staff Development Instructor
United Healthcare/WellMed
2018.07 - 2022.09
Registered Nurse
Favorite Healthcare Staffing
2018.05 - 2019.04
Registered Nurse
Northeast Methodist Hospital
2016.03 - 2018.01
Registered Nurse
Methodist Stone Oak Hospital
2015.09 - 2016.01
Senior Physical Evaluation Board Liaison Officer
Evans Army Community Hospital
2014.08 - 2015.09
Progressive Care Registered Nurse
Southwest General Hospital
2012.11 - 2014.08
Combat Medic/EMT Instructor
Army Department of Combat Medicine
2010.06 - 2011.08
Education Coordinator
Brooke Army Medical Center
2009.11 - 2010.05
Non-Commissioned Officer in Charge
Bayne Jones Army Community Hospital
2008.11 - 2009.11
First Sergeant
United States Army
1992.11 - 2022.11
Bachelor of Science - Nursing
University of Oklahoma
- Peripherally Inserted Central Catheter Training
- Pediatric Advanced Life Support Trained
- Advance Cardiovascular Life Support Trained
- Basic Life Support Instructor Trained
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