Michelle Burrows
Woodbridge,VA
Summary
Was based within the distribution department but worked for 3 days in the retail stores.
Responsibilities included dealing with telephone, email and written enquiries.
When in stores was helping customers with their choices from the stock and assisting with to make sure they were available with their prescription lenses.
Contacting patient to arrange an appointment to collect their glasses and make sure everything was okay with them.
Overview
25
25
years of professional experience
Work History
Administrator /Reatail
Optical Express
02.1997 - 01.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Reduced overhead costs through careful budget management and resource allocation.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Targeted new customers to grow geographic reach and increase revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Education
St Maurices High School
United Kingdom Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Data Confidentiality
- Team Collaboration
- Document Management
- Schedule Coordination
- Staff Management
- Work Planning and Prioritization
- Scheduling
- Goal Setting
- Employee Supervision
- Business Administration
- Document Control
- Mail handling
- Timesheet Processing
- Operations Management
- Continuous Improvement
Timeline
Administrator /Reatail
Optical Express
02.1997 - 01.2022
St Maurices High School
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